Network Operations Center Technician - Houston, United States - IS&T IT Services

Description

Network and Voice Operations Specialist

Temporary to Permanent Position

Location: HQ - Onsite Only

Role Overview:

This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.

Responsibilities:

• Network Management: Oversee and manage the functionality and efficiency of our network systems using Cisco switches and SolarWinds monitoring.
• Voice Communications: Handle setup and maintenance of Cisco Unified Communications Manager functions including call forwarding, hunt groups, and voice account setups.
• Vendor Interaction: Manage relationships with voice/data carriers and vendors, ensuring effective communication and service delivery.
• Hot Cuts and Circuit Turn-Ups: Execute critical transitions and upgrades without service interruptions.
• Documentation: Utilize Visio and PowerPoint to document system configurations and operations clearly and accurately.
• End-User Support: Provide first-line communication with branch personnel, addressing and resolving issues escalated from end users or the helpdesk.
• Team Collaboration: Work closely with other team members to ensure knowledge transfer and continuity of operations.

Requirements:

• Experience in managing Cisco network environments, with specific knowledge of Cisco switches.
• Proficient with Cisco Unified Communications Manager (CUCM) and its functionalities.
• Familiarity with SolarWinds software is a significant advantage.
• Strong capabilities in system documentation tools such as Visio and PowerPoint.
• Excellent communication skills with experience in customer-facing roles.
• Ability to handle multiple tasks simultaneously and adapt to changing priorities.

Work Conditions:

• This is a full-time, on-site position requiring the candidate to be present at the office every day.
• Initial temporary term of three months, with the possibility of transition to permanent based on performance and operational requirements.