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    • Customer Success Manager - Detroit - Seegrid

    Seegrid
    Seegrid Detroit

    2 weeks ago

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    Description

    Why Choose Seegrid?

    We are the leading provider of self-driving industrial vehicles, developing and delivering mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce.

    Ouressence solutions include vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support.

    We're seeking energetic, bright, and friendly people to help us achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

    About The Role

    The Customer Success Manager (CSM) ensures customers achieve their productivity and safety goals using Seegrid's autonomous mobile robots and software.

    This role combines post-deployment customer success with traditional project management responsibilities during implementation phases.

    The CSM drives outcomes through data analysis, change management, project coordination, and strategic communication.

    This Detroit-based role requires ~80% on-site presence at a major customer facility near downtown.

    Candidates must be comfortable working long hours in a loud, fast-paced industrial environment.

    Occasional travel outside Detroit is required for onboarding and ongoing training.

    Key Responsibilities:

    • Serve as project manager during implementation phases, leading planning, execution, stakeholder communication, and on-time delivery of all deployment milestones.
    • Develop strong relationships to understand customer goals, challenges, and operational environments.
    • Monitor product utilization and ROI through data analytics to drive continuous improvement.
    • Lead regular customer engagements, including meetings, workshops, training, and performance reviews.
    • Proactively identify and manage risks to customer satisfaction, adoption, and account growth.
    • Translate business needs and technical issues into actionable plans with urgency and clarity.
    • Collaborate with Sales, Support, and Engineering teams to ensure aligned customer strategies.
    • Serve as the customer advocate, escalating issues to internal teams when needed.
    • Promote best practices and develop innovative solutions to maximize product value and user adoption.
    • Contribute to internal Customer Success strategies based on customer feedback and outcomes.

    Requirements:

    • Bachelor's Degree or equivalent in business, engineering or a related field and 2-5 years of relevant experience. In lieu of a degree, high school diploma or GED and 5 years of relevant experience.
    • At least 2 years of success in a customer-facing, customer success, account management, project management or strategic consulting role.
    • Ability to collaborate with internal/external customers and manage technical aspects of projects in a lifecycle process.
    • Excellent interpersonal and written oral communication skills with the ability to establish a trusted, strategic advisor relationship.
    • Experience in managing different levels of leadership team engagement on a regular basis.

    Desirable Qualifications:

    • Demonstrated successful cross-team collaboration with Engineering, Product, Support and/or Deployment functions.
    • Solid technical background with hands-on experience in digital technologies.
    • Detail oriented and analytical; possesses the ability to translate data into insights and communicate those insights in an impactful way.
    • Strong team player, excellent verbal and written communication skills and customer service driven.
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Customer success manager