Customer Service Associate - Chicago, United States - Notre Shop

    Notre Shop
    Notre Shop Chicago, United States

    2 weeks ago

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    Description

    **Customer Service Associate**

    Chicago, IL

    Full Time

    Experienced

    Notre is currently seeking a full-time Customer Service Associate. This team member will be responsible for addressing customer service requests received via our customer support channels and social media platforms. The ideal candidate will be organized, motivated, a strong communicator, and have excellent knowledge of sneaker and luxury apparel brands. The ability to build customer bonds via product knowledge, personality and enthusiasm is important.

    **Responsibilities:**

    Monitor various support channels such as email and social media while addressing customer

    concerns in a timely, pleasant, and efficient manner.

    Order cancellations

    Address change requests

    Measurement requests

    Manage returns - process, inspect, and ensure items are in new condition

    Address various other customer inquiries

    Assist with administration duties

    File claims

    Perform risk management duties

    Coordination & Communication

    Work with warehouse and retail management to ensure customer requests are being met

    Identify key areas of improvement and partner with management team to implement policies, procedures, technical improvements and training programs to address those areas

    Act as liaison and point of contact for other departments to ensure a customer focused approach to business initiatives

    Provide weekly customer feedback report to management

    **Minimum Qualifications:**

    2+ years of customer service experience or luxury retail experience

    Proficient in Microsoft Office and Google Sheets

    Excellent verbal and written communication skills

    Ability to gracefully deal with challenges and hostile communication

    Shows great attention to detail

    Process oriented

    Passion for providing excellent customer service

    **Preferred Qualifications:**

    Associate degree or higher in Advertising, Creative Writing, English Literature, Journalism,

    Marketing, or related field

    Experience working in a fast-paced retail ecommerce environment

    Working knowledge of the types of brands and products Notre carries

    Familiarity with Lightspeed, Shopify, and Zendesk

    ****Writing samples are strongly encouraged****