Business Analyst - Albuquerque, United States - University of New Mexico

Description

Business Analyst

Requisition ID
req28551

Working Title
Business Analyst

Position Grade
13

Position Summary

UNM IT is looking for Business Analyst for the Service Management team. This team is under the direction of the Customer Support Service director.The Business Analyst plays an important role in supporting UNM IT with their service management activities.This position will build strong relationships with technical teams during the service design and improvement activities.

This position analyzes knowledge articles related to service delivery while working with service owners/managers. Other duties include working with Sr. Business Analyst teammates to conduct service definition reviews, major incident reviews and identify process improvements. Ability to approach activities with a continuous improvement mindset is a plus

See the Position Description for additional information.

Conditions of Employment

Minimum Qualifications

Successful completion of at least 60 college-level credit hours;at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Experience with an ITSM tool
• Exceptional customer-facingskills
• In-depth knowledge ofescalation procedures, incident management, and other disciplines relatedto service delivery
• Expertise in people managementand leadership
• Strong organizational skills
• Ability to manage andprioritize tasks efficiently
• Solid resource planning andproblem-solving skills
• Readiness to demonstrate aproactive attitude
• Excellent verbal and writtencommunication skills

Additional Requirements
Applications need to include a complete professional work history with dates and hours worked

Campus
Main - Albuquerque, NM

Department
IT Customer Service (319A)

Employment Type
Staff

Staff Type
Regular - Full-Time

Term End Date

Status
Exempt

Pay
Monthly: $ $

Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required
Yes

For Best Consideration Date
2/27/2024

Eligible for Remote Work
Yes

Eligible for Remote Work Statement
Telecommuting: an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.

Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Include Resume/application and Cover Letter Applicants submitting incomplete application packages may not be considered for interview.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.