HR Call Center Specialist - Altamonte Springs, United States - Randstad USA

Description

The Administrative Coordinator is the first point of contact for employees calling the Employee Contact Center with HR-related questions or issues. - Hybrid

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For more immediate consideration, please email a current resume to Shift Hours * Ability to work any shift between the following hours:

• 7:00 am – 6:00 pm (M-TR)
• 7:00 am – 4 pm (F)
• First 4 weeks of training 8-5 pm Monday-Thursday, and 8-4 pm Friday Thanks for your interest in working with Randstad, the largest staffing company in the world
  
  salary: $19 - $19.01 per hour
  shift: First
  work hours: 8 AM - 4 PM
  education: High School
  
  Responsibilities
  • Support and demonstrate the customer service expectations and achieve relevant performance metrics
  • Demonstrate ownership and positive influence over self and team engagement
  • Serve as subject matter expert for employee and manager inquiries for assigned functional area
  • Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
  • Apply documented procedures, policies, and practices to accurately research and respond to calls/cases received
  • Utilize sound judgement to make appropriate determinations on resolutions needed
  • Utilize tools and resources to perform responsibilites accurately and efficiently
  • Escalate requests/issues outside of process or scope for role to HR Specialist and/or Supervisor
    
    Skills
  • Microsoft Office
  • Human Resources
  • Customer Service
  • Typing Skills
    Qualifications
  • Years of experience: 3 years
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
    
    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    
    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
    
    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
    
    Applications accepted on ongoing basis until filled.