Customer Service Representative - Portland

Only for registered members Portland, United States

1 day ago

$65,000 - $125,000 (USD) per year *

* This salary range is an estimation made by beBee

Customer Service Representative · Location: · Remote but must be local to Portland, OR area · About the Role · Looking for a role that keeps things fast-paced, dynamic, and never boring? This position combines customer service excellence with behind-the-scenes racing operations, ...

Job description

Customer Service Representative

Location:
Remote but must be local to Portland, OR area

About the Role

Looking for a role that keeps things fast-paced, dynamic, and never boring? This position combines customer service excellence with behind-the-scenes racing operations, giving you the best of both worlds.

As a Customer Service Representative, you'll support players across phone, chat, and email—and play a critical role in monitoring live horse races and betting activity.

This role was designed to give team members variety in their day, so you're not tied to the phones all shift long.

Player Experience (Customer Support) Responsibilities

You'll be a trusted point of contact for our players, delivering top-tier service while ensuring compliance and accuracy.

Respond to player inquiries via phone, chat, and email
Manage multiple interactions simultaneously while maintaining exceptional service quality
Clearly explain regulations, policies, and procedures in a friendly, solution-focused way
Make outbound calls for follow-ups when needed
Set reminders and track open tasks to resolution
Review, verify, and approve player account changes submitted by teammates
Use tools to investigate and resolve player issues efficiently
Handle sensitive player data with strict adherence to security, privacy, and compliance standards
Maintain a strong working knowledge of gambling laws and regulatory requirements

Racing Operations Responsibilities

When the races are on, you'll help ensure accuracy, integrity, and smooth operations across live events.

Monitor multiple horse races simultaneously across various time zones
Accurately record race start/end times and verify correct finishing order
Build, audit, and validate race cards and pool data from third-party providers
Monitor betting systems to identify incidents and delay payouts when necessary
Quickly identify and respond to race-related issues, escalating when required
Apply critical thinking to proactively spot inconsistencies or system issues

What We're Looking For

High School Diploma or equivalent
2+ years of customer service experience, preferably in a call center or high-volume environment
Strong computer skills and comfort with online customer engagement platforms
Excellent communication, collaboration, and problem-solving abilities
Ability to work mornings, evenings, weekends, and holidays as required
Ability to meet licensing and regulatory requirements

Job Type & Location

This is a Contract to Hire position based out of Tigard, OR.

Pay And Benefits

The pay range for this position is $ $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 27, 2026.

h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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