Service Writer - Springfield, IL
1 day ago
Job description
Service Writer
Landmark Chrysler-Jeep-Fiat, a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Stellantis Branded vehicle experience a plus.
Job Description:
As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.
Key Responsibilities:
Greet customers and assess their service needs
Prepare detailed work orders and estimates for customers
Communicate with technicians to understand and document service issues
Provide accurate information and recommendations to customers regarding service and repair options
Maintain up-to-date knowledge of automotive services and repair procedures
Schedule appointments and manage the service calendar
Follow up with customers on the status of their vehicles and any additional repairs needed
Ensure customer satisfaction through exceptional service and communication
Qualifications:
High school diploma or equivalent; additional automotive training or certifications is a plus
Proven experience as an Automotive Service Writer or similar role
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Knowledge of automotive systems and repair procedures
Proficiency with computer software and automotive service management systems
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer:
Competitive base salary, excellent commission structure with the potential for $40,000 to $54,000 annually.
Health, Dental, Vision and Life Insurance
401(k) with a company match
Paid Time Off and Paid Vacation
Employee discounts on automotive services and products
Ongoing training and development
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE
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