Customer Service Specialist - Solon, United States - MP Biomedicals

    MP Biomedicals
    MP Biomedicals Solon, United States

    2 weeks ago

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    Description


    MP Biomedicals is dedicated to giving scientists and researchers quality tools and superior service to aid them in their quest for ground-breaking discovery.

    We manufacture and sell more than 10,000 products and are one of the only companies in the industry to offer a comprehensive line of life science, fine chemical, and diagnostics products.

    Working at MP BiomedicalsAt MP Biomedicals, we are striving to make the world a better place.

    Whether our work has us developing innovative new products or supporting customers to keep their projects on track, our teams come together to help advance scientific discovery.

    We foster an environment of collaboration and creativity, and value the importance of our team members' unique talents and contributions.

    Join MP Biomedicals today to advance your career and help make the world a better place.


    Job Summary:
    The Customer Service Specialist works within the Customer Service group coordinating Intercompany & International customer orders while working closely with the Shipping team for order fulfillment

    Responsibilities:
    Intercompany and International order entry, order management, order review, and order coordination.
    Order processing for primarily Intercompany and International customer orders.
    Monitoring inventory availability and allocation of material to customer orders.
    Customer inquiry ownership regarding product/lot questions, availability, and delivery status.
    Liaison between customers and internal departments to ensure accurate and timely deliveries.

    Internal liaison for inter-company order fulfillment with:Inter-company purchasing staffInter-company logistics staffSupply chain, warehouse, and shipping teamOperations teamProduct Management teamInternal & external report generation and related analysis.

    Proactively monitors, evaluates, and presents solutions to potential challenges.
    Prepares routine reports and KPI management.
    All other duties as assigned.


    Qualifications:
    Passionate about customer serviceExcellent written and verbal communication skillsMicrosoft Office expertise, especially Excel & OutlookGlobal order and shipment processing experienceExperience in a manufacturing and distribution companyHighly organized & detail orientedAbility to analyze data and problem solving skillsAble to multi-task in a fast-paced environmentAbility to make calculated business decisions quicklyAble to work independentlyAbility to create, manage, and present action plansIn Addition to Very Competitive Wages, MP Biomedicals offers a comprehensive list of benefits including: Bonus PayChildcare CreditEmployee Referral ProgramPaid Vacation and Paid Time Off10 Paid Holidays Per Year401k with company matching contributionsVery competitive Healthcare Benefits offeringHealth Savings AccountEmployee Assistance ProgramOpportunities develop personally and professionallyAnd so much more

    Recruiters:

    Please note that MP Biomedicals does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities.

    PI #J-18808-Ljbffr