- Competitive salary
- Employee discounts
- Opportunity for advancement
- Leadership roles
- Flexible hours
- Great pay
- Incentive bonuses
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Experience with and ability to work with children
- Excellent interpersonal communication and organizational skills
- Experience in grass-roots marketing
- Demonstrated leadership experience
- Focus on extraordinary customer service, safety, quality, and team member development
- Must pass background examinations (included with training)
- Provides leadership and constructive feedback to our Front Desk Associates, including recognizing and delivering development opportunities beyond the normal scope of initial new hire training.
- Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating policies and procedures.
- Assists in the leadership of Front Desk staff to ensure high productivity, excellent performance and positive employee and guest experience and satisfaction.
- Provide a weekly update to the Management team of enrollment, marketing, and financial statistics using the team Scorecard.
- Oversees and reports marketing and sales data by utilizing Choice LocaL Dashboard and Reporting, including providing a weekly update to the Management team using the team Scorecard.
- Responsible for troubleshooting all iClassPro account issues with the management team.
- Offers customer service follow-up to any upset members and provides 'in-the-moment' solutions for other Front Desk associates and guests.
- Assists in overseeing the utilization and content publishing of social media on all platforms.
- Manages content, build, and delivery of the monthly newsletter to email subscribers (Monthly Bubble).
- Participates in bi-weekly marketing calls with the public relations team and assists in implementing action items from meetings.
- Oversees participation in community events and assists Management with house and private events in-school.
- Oversees the W.A.T.E.R. Safety Presentation program.
- Acts as a trainer to new Front Desk employees, oversees the Front Desk Training binder and reports any necessary updates to GM.
- Oversees all operational binders at the front desk: donations, events, Front Desk SOPs, Staff Bios, etc.
- Responsible for the overall cleanliness at the front desk and the dry side of the facility.
- Ensures the retail and vending areas are clean, professional, stocked, and labeled and provides purchase needs to GM.
- Works at the desk at least 2-3 shifts a week, on average.
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Marketing & Member Experience Coordinator - Urbandale, United States - Goldfish Swim School
Description
Benefits:We change lives. We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events We offer paid training and flexible shifts. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
Reports to: General Manager
FLSA Status: Part-time, Non-Exempt
Summary: Oversees the quality and success of the Marketing & Member Experience operations of Goldfish Swim School as well as being fully capable of running an operations shift smoothly and independently. This encompasses all front desk and marketing operations including sales functions, customer service, retail and vending, marketing, W.A.T.E.R. safety program, community events, and workplace employee activities.
Duties and Responsibilities:
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Certificates and Licenses: Lifeguard, CPR, First Aid, and AED required.
Compensation: $ $22.00 per hour
Tropical Vibes & Impacting Lives
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for 's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments
Making Waves with Passion, Purpose & Core Values
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team
We go above and beyond with every detail to create a GOLDEN Experience
We believe in nurturing a culture that provides WOW Customer Service
We do the right things, make the right decisions and treat people with Integrity
•Compassion
•Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
