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IT Support Specialist
2 weeks ago
Core BTS,Inc. Cooperstown, United StatesJob Description · Job DescriptionIT Support SpecialistJob Summary · The IT Support Specialist will provide on-site support to our healthcare client. Duties will include monitor, diagnose, troubleshoot, and resolve hardware, software, or other network or technical problems and per ...
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Desktop Support Specialist
1 week ago
HCLTech Cooperstown, United StatesRole :-Desktop Support Specialist · Location :-Cooperstown, NY · Job Description :- · This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems an ...
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IT Support Specialist
3 weeks ago
Core BTS Cooperstown, United StatesIT Support Specialist · Job Summary · The IT Support Specialist will provide on-site support to our healthcare client. Duties will include monitor, diagnose, troubleshoot, and resolve hardware, software, or other network or technical problems and perform equipment and software ...
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IT Support Specialist
2 weeks ago
Core BTS Cooperstown, United StatesIT Support Specialist · Job Summary · The IT Support Specialist will provide on-site support to our healthcare client. Duties will include monitor, diagnose, troubleshoot, and resolve hardware, software, or other network or technical problems and perform equipment and software ...
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Technical Support Specialist
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Optum Cooperstown, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Horizon Technologies Fly Creek, United StatesAbout ICS adminservice GmbH: · For more than 30 years, we have been specialists in payroll, finance and accounting, travel expense management, and related IT services. With our team of over 70 employees, we serve clients across the DACH region. Our success is thanks to the dedica ...
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Computer Support Specialist
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Schoharie County Information Technology and Services Schoharie, United StatesComputer Support Specialists help install and support personal computers and train employees in the use of computers. Incumbents help senior support staff and other computer specialists configure personal computers to fit the needs of a particular department. The position is dist ...
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Weekend Support Specialist
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Travel Nurse RN
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Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
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Travel Nurse RN
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Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
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Travel Nurse RN
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Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
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Travel Nurse RN
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Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
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Travel Nurse RN
2 weeks ago
Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
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Travel Nurse RN
2 weeks ago
Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
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Travel Ultrasound Technologist
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Travel Nurses, Inc. Cooperstown, NY, United StatesTravel Nurses, Inc. is seeking a travel Ultrasound Technologist for a travel job in Cooperstown, New York. · Job Description & Requirements · Specialty: Ultrasound Technologist · Discipline: Allied Health Professional · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, day ...
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Travel Surgical Technologist
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LanceSoft Cooperstown, NY, United StatesLanceSoft is seeking a travel Surgical Technologist for a travel job in Cooperstown, New York. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: 06/16/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ...
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Travel Surgical Technologist
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Travel Ultrasound Technologist
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Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel Ultrasound Technologist for a travel job in Cooperstown, New York. · Job Description & RequirementsSpecialty: Ultrasound Technologist · Discipline: Allied Health Professional · Duration: 13 weeks · 40 hours per week · Shif ...
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Travel CT Technologist
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Travel Nurses, Inc. Cooperstown, NY, United StatesTravel Nurses, Inc. is seeking a travel CT Technologist for a travel job in Cooperstown, New York. · Job Description & Requirements · Specialty: CT Technologist · Discipline: Allied Health Professional · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, evenings · Employme ...
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Travel CT Technologist
2 weeks ago
Travel Nurses, Inc. Cooperstown, United StatesJob Description · Travel Nurses, Inc. is seeking a travel CT Technologist for a travel job in Cooperstown, New York. · Job Description & RequirementsSpecialty: CT Technologist · Discipline: Allied Health Professional · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, even ...
Desktop Support Specialist - Cooperstown, United States - HCLTech
Description
Role :-Desktop Support Specialist
Location :-Cooperstown, NY
Job Description :-
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Partner will provide
(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.
Main Responsibilities include:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover from 8: hours Mon- Fri as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Technical Skills
Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Effective communication by Engineer in English and local languages is mandatory
Soft Skills
Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
A self-starter with ability to work on their own initiative
To work through issues analytically to a successful conclusion
Must be detail oriented and self-motivating
Experience of managing and leading a geographically and culturally diverse team
Desired Experience
At least 2 - 3 years of experience in the field or in a related area required
Prior experience on Desktops, Workstations, Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
Strong Microsoft Office skills (Outlook, Word, and Excel)
Thorough understanding of Outlook's calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Background security check required
Certification requirements
Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCA Preferred
Education requirements
Bachelor's Degree or Equivalent
Terms & Conditions
Willing to sign Service agreement (As applicable)
Willing to work in 24*7 environment