Program Manager - San Jose, United States - TechnoGen, Inc.

Description

Program Manager/ Technical PM (Data/AI)

Full-time / FTE /Direct hire

San Jose, CA 95110 / HYBRID

Salary – $150-$180K (DOE) – HIGHLY Preferred

Rate – $80-$90/hr on C2C – Secondary

Job Description

WE are looking for a Technical Manager to manage Data/AI-specific customer projects as a Technical Leader for the efficient and effective execution of projects. Technical Manager (TM) will lead customer projects and will provide thought leadership to customers and project teams from both technology and project management aspects with a clear goal of delivery excellence. TM must look for and provide Value Add and enable new business opportunities and support the account team for the overall growth of the account. TM is expected to manage customer communication efficiently and resolve conflict (both internal and external). Manage and drive review meetings with internal and external stakeholders (weekly, monthly, and quarterly). Mentor and coach, the respective practice/delivery team members. TM must have played a technology role (Architect, Lead, Engineer) role where she/he has led the design/implementation of several complex data-oriented solutions on Azure Data Platform with multiple integrations and reporting needs.

Scorecard / Mission:

The Mission of the Technical Manager role is to:

• Be a trusted leader in cutting-edge technologies and innovations (Data/AI) to deliver world-class solutions to WinWire customers; Provide excellent customer experience through the client's onsite-offshore delivery process & smooth execution of the projects.
• Support client's Delivery/Program/Account Directors towards the overall growth goal of the account.
• Build rapport with the customer, partner (Microsoft), and implementation team members and provide all the necessary support for their success.

Outcome:

The expected outcomes from this role are:

Project assigned starts and stays GREEN.

<= 1 customer escalation per quarter (Should detect situations that would lead to escalation proactively and resolve it proactively much before it can become formal escalation)

Average CSAT score of >= 4

Zero-defect (critical defects) delivery

Competencies:

• Solutioning – Work with Technical Architects and the Customer team to envision a solution/ implementation roadmap. Contribute and guide the discussion to arrive at an optimal solution for a given customer problem statement.
• Social Skills – Should be able to have a meaningful conversation and build a rapport at all levels with the customer.
• Project Management – Should be able to handle all attributes of a project - Scope, Timelines, Cost, Quality, Resources, Risks and Communication Management
• Taking Ownership – Should be able to anticipate, articulate, and take ownership of customer's concerns and track it to closure.
• Strategic Thinking – Should be able to think strategically, analyze data and present various options to the senior management/exec level.
• Team Player – Should be able to collaborate with the multifunctional customer and WinWire team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technical Competencies

• Demonstrate Thought Leadership in discussions with business partners to ensure delivery of the most effective solutions for the identified business objectives.
• Must have worked on several (at least 5+) projects building solutions for Data Pipelines, Data warehousing, Data Modelling on Azure Data Platform (AWS and GCP are good to have)
• Experience in the design and development of Data pipelines and ETL using ADF, and Databricks to move data from relational/structured/semi-structured data from source to data lake to data warehouse, on Azure.
• Experience working with Data Lake, and Synapse on Azure; Experience in Data Modelling
• Experience with Azure/ SQL Server and extensive experience with SQL programming.
• Experience in building scalable high-performance reporting solutions using Power BI, in both shared and dedicated capacity.

Project Management

• Understand the customer delivery process and make necessary changes to the delivery process to align with the customer's process; Conduct regular connects with the customer's point-of-contact for project feedback/issues/ escalation and establish a good relationship.
• Prepare weekly status reports and review them with Delivery Director/Account Manager
• Participate in all the weekly project status review meetings with the customer; Track, own all the Internal & External Issues and Risks at the project level and bring it up during the Account and Quality reviews.
• Own project escalation review meetings and provide necessary inputs to the account team for speedy closure of the escalation; Manage the defined project Gross Margin and end-to-end project plan across multiple responsible parties.

People Management

• Ability to work collaboratively with others from any functional area or background, to influence thinking and gain acceptance.
• Track onboarding and joining of resources (FTE/ Contract) hired for the engagement in the account.
• Conduct regular 1:1 with team members to gain any intel on projects and to track/act on team member-specific issues; Provide inputs to the L&D team on training needs specific to customers.
• Identify performing team members for Spot Award, Quarterly Award, and Annual Award; Encourage team members to be part of WinWire events like Brown Bag sessions, and Friday events (as applicable)

QUALIFICATIONS / REQUIRED SKILLS:

• Degree in Computer Science or related stream from a reputable institution
• 12+ years of total IT experience with at least 8+ years working in Data/AI projects and at least 4 years managing medium to large Data/AI projects; Strong experience working in an Onsite-Offshore model.
• Technical proficiency in the Microsoft platform during the initial stage of the career preferred.
• Ability to manage, drive projects with metrics and data, create structure and templates as necessary for project reviews; Ability to effectively drive execution, own responsibility for overall success of projects.
• Superior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skills.
• Strong analytical and creative problem-solving skills; Strong organizational skills; works well under pressure and with minimal supervision; Excellent verbal and written communication skills.