Retail Community Assistant Market Manager - Detroit, MI, US

Job Title: Assistant Market Manager · Department: Retail · Report To: Retail District Manager, Midwest  · Location: Onsite · Position Overview · As an Assistant Market Manager at the Greyson Clothiers Flagship location, you are a key driver of sales performance, people developmen ...

Job description

Job Title: Assistant Market Manager

Department: Retail

Report To: Retail District Manager, Midwest 

Location: Onsite

Position Overview

As an Assistant Market Manager at the Greyson Clothiers Flagship location, you are a key driver of sales performance, people development, and operational excellence in a high-volume environment. In this role, you will oversee the day-to-day business and lead store execution, ensuring the team delivers a best-in-class client experience and brand standards at all times. You'll partner closely with Senior Retail Leadership to deliver results, coach performance, and build a strong store culture rooted in community, accountability, and elevated service. This role is based in Detroit—home to Greyson Headquarters—and is a highly visible leadership position, representing the company at the highest level while serving as a direct extension of brand standards and expectations. This role requires confident, autonomous leadership and the ability to deliver results with pace, precision, and consistency.

Key Responsibilities

Market Leadership

• Serve as the ambassador for the Detroit market, representing Greyson in the community and on the sales floor with a flagship-level presence, owning daily execution and decision-making to drive results.
• Identify and act on local opportunities that drive traffic, new client acquisition, and brand visibility.
• Lead daily priorities across sales, service, people leadership, and operations.
• Ensure clear communication, follow-through, and accountability across the team.

Sales & Service Leadership

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided
• Create a high-performance selling culture rooted in authentic relationship-building and repeat clientele to drive sales
• Monitor and act on key business drivers (traffic, conversion, AOV, UPT) to improve performance.

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Training & Development

• Train, develop, and coach the team on product knowledge, styling, brand storytelling and selling behaviors.
• Provide real-time feedback and support performance management in a timely, professional manner.
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.

Community Engagement & Events

• Drive sales and new client acquisition through community events, local partnerships, and targeted outreach.
• Plan and execute events with clear goals for traffic, CRM capture, appointments, and sales.
• Lead post-event follow-up to convert attendees into repeat brand loyalists.

Operational Excellence

• Support payroll and scheduling to align staffing with traffic and business needs.
• Execute daily operating standards: opening/closing routines, cash handling, compliance, and store standards.
• Maintain a client-ready environment across the sales floor and back of house.

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Clienteling & CRM

• Drive and monitor CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.
• Increase associate adoption through outreach expectations, accountability, and measurable results.
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.

Merchandising & Brand Standards

• Maintain an attractive, well-merchandised store aligned to Greyson visual standards.
• Execute merchandising directives with urgency and accuracy.
• Identify and communicate product concerns in a timely manner to support business goals

Inventory & Asset Protection

• Ensure effective inventory and asset management, including physical inventories, variance reconciliation, and shrink-reduction practices.
• Maintain organized stockroom standards and strong product flow disciplines.
• Oversee the processing of daily incoming and outbound merchandise requests and shipments.

Cross-Functional Partnership

• Collaborate with Senior Retail Leadership to identify opportunities and address business needs that support flagship growth and performance.
• Work collaboratively with cross-functional partners to achieve shared business outcomes.

 Qualifications

• 2 + years' experience leading a team in an elevated retail or fashion environment is essential; golf or athleisure experience is a plus.
• Strong communication and interpersonal skills, with the ability to motivate, coach, and hold teams accountable.
• A passion for delivering exceptional customer service and building a collaborative, high-performance team culture.
• Strong style instincts aligned with the Greyson brand aesthetic and the ability to influence culture.

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• Demonstrated ability to operate strategically while leading hands-on on the sales floor in a fast-paced, high-volume setting.
• Familiarity with the Market and an established network or ability to build strong relationships with local clients, businesses, and community partners.
• Ability to work a flexible schedule—including nights, weekends, and holidays—as needed to support the business and operating hours.

Benefits

Greyson Clothiers is proud to offer a comprehensive benefits package designed to support the overall well-being of our team members. Benefits include:

• Medical, Dental, and Vision Insurance options
• Company-paid Life and Disability Insurance
• 401(k)
• Unlimited Paid Time Off and Paid Holidays
• Competitive Employee Discount
• Additional voluntary benefits including FSA, HSA, and more