Host/ Hostess - Miami Springs - Miccosukee Resort & Gaming

    Miccosukee Resort & Gaming
    Miccosukee Resort & Gaming Miami Springs

    1 day ago

    Part time
    Description
    Job Summary:
    We are looking for an experienced La Brisa Host/ess to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
    Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.
    We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
    We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you
    Qualifications
    • High school diploma preferred.
    • Related experience required and knowledge of basic work area operations and procedures.
    • English required, bilingual preferred.
    • Minimum 1 year of related experience as Host/Hostess, or a combination of experience and education.
    • Ability to provide top-notch customer service in a fast paced environment.
    • A positive attitude and ability to work well under pressure with all restaurant staff.
    • Able to work in a standing position for a long period of time.
    • Able to safety lift and easily maneuver trays of food when necessary.
    • Willing to follow instructions and ask questions for clarification if needed.
    • Able to handle money accurately and operate point of sale system.
    • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
    • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction
    • Must be able to work different shifts, which may include holidays and weekends
    • Be able to work indoors and be exposed to various environmental contaminants including smoke
    • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
    • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
    • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
    • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
    • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
    Responsibilities
    The primary responsibility of the La Brisa Host/ess is to greet and escort guests to tables and assist in seating reservations. Assist in preparing the restaurant for service and maintaining the cleanliness of the restaurant at all times. Assist in monitoring the guests' needs ad all phases of the operation. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.
    • Adhere to the Miccosukee Service Expectations and ensure team compliance.
    • Courteously greet and escort guests to tables and assist in seating reservations
    • Assist in preparing the Restaurant for service and maintaining the cleanliness of the restaurant at all times
    • Assist in monitoring the guests' needs and all phases of the operation
    • Ensure you report for duty punctually wearing the correct uniform at all times with the highest standards of grooming
    • Ensure all our guests receive a positive, warm and professional first impression of the Restaurant and to be seated at their table
    • Assist in an efficient registration and logging of all arriving guests
    • Manage the booking sheet in an efficient way, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings
    • Must have awareness of future booking constraints at all times
    • Ensure all booking details are accurate and to assist in maximizing table occupancy
    • Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials
    • Ensure all credit cards details are taken or other payments methods when necessary and dealt with in the correct manner
    • Ensure all reservations are communicated to the Management Team on duty in a detailed hand-over and to inform them of Special Attention Guests/VIP's
    • Report and log any complaints/comments to the Management Team on duty
    • Ensure all dietary requirements are detailed and accurate for party bookings and kitchen has this information in good time
    • Ensure immaculate cleanliness of all menus, no smudges, cornered pages, stains etc
    • Ensure regular clients are recognized and greeted accordingly and their profiles are regularly updated
    • Acknowledge and bid farewell to all departing guests leaving them with a good and professional lasting impression
    • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct.
    • Consistent and regular attendance is an essential function of this job.
    • Performs other related duties as assigned.
    The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
    While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
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