- Ensure that all employees are wearingproper uniform attire and nametags.
- Budgets and schedules Front Desk staff coverage.
- Conduct monthly staff meetings with these departments.
- Manage and motivate Front Desk Associates And Kid's Club Associates to emphasize superior customer service.
- Manage Front Desk Associates and Kid's Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kid's Club Operations Maunal are followed at all times.
- Position is a scheduled front desk position in addition to supervisory duties. Exception is that this incumbent will be scheduled to work during peak hours.
- Ensures that Front Desk and Kid's Club are functioning according to Policy and Procedure.
- Manages and controls all front desk binders according to Policy and Procedure.
- Manage Daily Activity Log and all logs associated with each department.
- Ensures front desk staff correctly enters information into Memeber Service Log.
- Directs and controls all gym walk-thru's with potential customers.
- Manages the UP's system.
- Communicates with GM for the Region regarding ways to improve Front Desk and Kid's Club operations.
- Oversees "Lost and Found" items and their storage.
- Responsible for making periodic cash deposits to avoid too much cash in registers.
- Inspect cash register drawer counts and complete after-shift reports.
- Responsible for the control of cash deposit by assisting the GM with ensuring the daily deposit is made on time.
- Properly manage and maintain operational and payroll budget.
- Manage and support retail,concession and tanning sales and promotions.
- Orders all concessions.
- Conducts daily and month-end retail and concession inventories.
- Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.
- Must maintain the target profit margin for the Gym on all retail sales.
- Hires, trains and supervises all Front Desk Associates.
- Responsible for completing HR paperwork for Front Desk Associates prior to new hire orientation.
- Works with the GM on payroll processing and other HR issues for the Gym.
- Attends required training and management meetings.
- Maintains mothly Front Desk staffing schedules
- Be self-motivated and have strong organizational and management skills.
- Possess thorough understanding of company mission, regional goals and missions, and how his/her facility will participate in these areas.
- Exhibit a superior sense of customer service at all times.
- Must be knowledgeable Company policies and enforce them accordingly.
- Possess good leadership abilities.
- Must have positive attitude and be able to motivate staff in a positive manner.
- Must promote team spirit in the workplace.
- Possess strong motivational, communication, team building and training skills.
- Excellent communication, organzation and customer service skills.
- Understanding of basic cash procedures.
- Ability to handle challenging customer issues with patience, tact, and professionalism.
- Must have a high level of professionalism, honesty, intergrity, and work ethic.
- 40 hours per week, Monday to Friday.
- May need to work additional hours to complete assignments as requested.
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Front Desk Manager - Laredo, United States - Gold's Gym International, Inc.
Description
Position Summary:
The Front Desk Manager will lead, direct and controll all facets of front desk and Kid's Club orperations with an emphasis on member service and overall gym administration.
Major Responsibilities:
Management/Leadership Duties
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym.
Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents.
Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world.
In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application
