Implementation Specialist - United States - Remote
1 hour ago
Job description
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.Bluesight is seeking a passionate project manager to run the implementation of ControlCheck and PrivacyPro for new customers. This person is responsible for forming relationships with clinicians and end users of Bluesight's products and ensuring our clients have the best possible implementation experience. This position is a key member of the implementation team and is responsible for scheduling project milestones, hosting kick-off & follow-up calls, and training end users on our products & services.
The ideal candidate has a high attention to detail, loves to talk to people of different backgrounds, and can operate in an environment that is often ambiguous and requires creativity to resolve issues.
Duties & Responsibilities
- Manage all aspects of the ControlCheck & PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
- Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc.
- Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
- Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
- Act as a liaison between the customer's IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software.
- Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership.
- Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products
Qualifications & Skills
- Bachelor's degree, or equivalent work experience
- 5+ years of professional work experience, client facing and/or experience in the healthcare industry a plus
- 2+ years of project management; preferably new customer implementations for a SaaS based software product
- Experience running mid-long term projects, lasting days
- Experience working with Wrike or other project management software JIRA, Excel, G Suite, and/or Salesforce preferred
- Previous experience with SQL queries and/or running reports for EPIC, Cerner, Omnicell, Pyxis software a plus
- High attention to detail and extremely organized
- Excellent verbal and written communication skills and interpersonal skills
- Ability to adapt to change, think critically, and work independently/remotely
- A positive team-player attitude who is committed to getting things done
- Must be flexible with scheduling to work with customers in different time zones
- Willingness to travel up to 15%
Why Bluesight? Bluesight's culture is built on innovation and teamwork. There's room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape -Competitive salary -Time off when you need it – unlimited vacation days -Generous insurance coverage -401k program with a company match -Fun, collaborative culture
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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