Check In Patient Care Coordinator - Bonney Lake, WA,
2 days ago
Job description
Check-In Patient Care Coordinator
Department: Front Office
FLSA Classification: Non-Exempt
Reports to: Clinic Manager
Position Summary:
The Check In Patient Care Coordinator is responsible for greeting patients at the front desk or on the phone, patient registration, promoting and providing customer service, scheduling patient appointments and transferring the caller to the appropriate person. The Check In Patient Care Coordinator also assists to ensure that provider's and other clinical staff maintains consistent and smooth patient flow. This position contributes to the success of the clinic by providing prompt, efficient, and friendly service via in person or over the phone.
Schedule:
.4 FTE; 16 hours/week. Monday - Friday from 3:00 PM - 6:15 PM.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet all patients in person and over the phone in a friendly manner
- Obtain pertinent information to register patients including all appropriate patient signatures (e.g. assignment of benefits, payment responsibility).
- Schedule appointments which correctly and accurately correspond to each physician's template. Perform verification duties.
- Responsible for verifying patient wait times when placing a superbill in a provider's in box.
- Monitor the waiting area, communicating information to patients as needed.
- Maintain organization of workstation and supplies, as well as waiting room area.
- Responsible for monitoring phone queue; providing back up support to call center staff as needed.
- Accept and relay messages accurately and efficiently.
- Maintain and protect each patient's right to confidentiality.
- Update established accounts and information on the computer; process charge tickets. Reconcile charge tickets with the number of patients seen daily.
- Calculate payments due at time of service and collect appropriate amount from the patient during checkout. Share information appropriately and in a timely manner.
- Promptly identify problems and effectively utilize resources to address problems in a satisfactory manner. Maintain quality of service during periods of increased or decreased patient load. Remain alert to special appointments such as drug testing, those requiring specialized paperwork, etc.
- Other duties as assigned.
Competencies/Skills:
- Job Knowledge: Understands the expectations of the position and consistently meets the objective of the role.
- Productive: Consistently provides high quality work in a timely manner as expected.
- Communication: Keeps staff informed and promotes open communication throughout the department and the company. Communicates effectively either orally or in writing.
- Problem Solving/Decision Making: Uses sound judgement to gather and analyze data to make decisions that will produce the best outcome.
This position does not have any supervisory responsibilities.
Work Environment:
This position will work in a typical office environment with a moderate noise level. This role will use standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.
Physical Demands:
Reasonable accommodations may be made to enable individual with disabilities to perform he physical requirements of this position.
This position is primarily a sedentary role; however, this position need to file, communicate over the phone and in-person, and use standard office equipment. May be required to lift up to 10 pounds.
Travel:
Minimal local travel may be required for this position.
Education and Experience:
- High School Diploma or Equivalent: Required
- 1+ years front office experience: Preferred
Health Requirements:
- Documentation of Hep B vaccination or proof of immunity (titer).
- Documentation of negative TB test.
- PPD skin test or QuantiFERON test completed within the last calendar year.
- Documentation of MMR or immunity status.
- Documentation of Varicella or immunity status.
- Documentation of TDaP vaccine within the last 10 years.
- Documentation of influenza for the current year.
Pay Range:
$
Other Duties:
This is not a comprehensive list of all duties, responsibilities, or activities that may be required for this position. Position requirements including duties, responsibilities, or activities may change at any time, with or without notice.
Sound Family Medicine is a smoke-free, drug-free workplace. All employment offers are conditioned upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization as well as all employees be fully vaccinated for COVID-19 by October 18, 2021.
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