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Site Leader - Berkley, United States - Veterinary United
Description
Job DescriptionJob Description
Do you LEAD with a heart of kindness?
Leading with a heart of kindness isn't just some words strung together for us; it is part of our core values Although you may not have veterinary knowledge, that won't stop you from leading our pawsome team in being the rockstars they are The way we see it, is a leader could come from anywhere, as long as they have the culture, the quality, and the know how to give the experience our clients, and our patients deserve
Pawsitivity is Pawsome
We all come from different walks in life.
Some of us are dog people, some of us are cat people, some of us are bird people, and so on and so on.
However, we are looking for people people. The type of person who can lead our teams to be the rockstars they are, and the type of people who are compassionate and positive Strategy, analytics, spreadsheets, and process improvement probably come easy to you, and you thrive on building not only your team, but setting goals for yourself and the location as wellNo Bones About It:
Be a CHANGEMAKER
Snuggle puppies, kitties and more
Inspire our clients with your sunny disposition
Empower yourself to grow your skills with our Level Up program
Lead with a heart of kindness
Evolve personally and professionally
Believe in yourself, your team, and veterinary medicine
Want to Make an Impact?
Our collaborative team brings positivity and high-quality medicine to our community.
It's what we love to do We need YOU to take on the importance of managing our pawsome team while collaborating with other leaders Manage our dedicated staff, collaborate with other leaders, and work on-site to lead, manage, and grow.
We BELIEVE in positivity, culture, and teamwork.Veterinary United is looking for the type of person that loves animals no matter the species and wake up with a spring in their step and a smile on their face Here at Veterinary United, we want to take care of our community's animal companions with the highest quality complete and individualized veterinary care.
Our clinic has a dynamic team that works together to ensure the needs of our patients and clients are met through compassion and knowledge.
Does Influence and Leadership speak to you?Be the champion for change both in and out of the veterinary hospital.
Enjoys spreadsheets and long walks through the clinic.
Level up the practice, team, and yourself
Set goals for your team and the hospital
Instrumentality
Improve flow and efficiency within the hospital and team.
Collaborate with our other leaders within Veterinary United
Check the condition of client files and best practices.
Lead with a heart of kindness in a diverse and dynamic team.
Patient Care & Patience
Demonstrates and reinforces the highest level of client service and culture
Resolves client issues and escalations
Oversee client follow-up communication.
Work with our Marketing Team to help grow your client base
Your Drive:
Bachelor's degree in business or related degree is preferred but not required.
3-5 years of experience in a manager role, including customer service experience.
Experience in a veterinary hospital setting in positions of increased responsibility is preferred.
Substance and Skills
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Basic computer skills i.e., Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients
Works well in a team environment.
Customer service strategies and effective marketing techniques.
Staff management including coaching, developing, and motivating team members
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
The Treats:
Health Insurance
Dental & Vision Insurance
401k with Company Match
Paid Vacation
Discounted Pet Care
Discounted Pet Day Camp and Resort Stays
SO MUCH MORE
With Veterinary United, we truly feel we need to be a Hive to Thrive Through teamwork and collaboration, pawsitivity and culture from the top to the bottom, we BELIEVE in building a better veterinary hospital, team, and culture If you are open to growth, teamwork, positivity, and building a brighter, and better future for the veterinary field, then Veterinary United is the place for you Are you ready to be a part of something bigger, and really be a Changemaker?
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