Client Services Rep/Office Services - Norton Shores, MI - TollFreeForwarding

Description

Client Services Representative

The Client Services Representative is responsible for ensuring successful customer onboarding and ongoing satisfaction by proactively identifying customer needs and addressing first-line requests.

Key Responsibilities:

• Educate customers on services and web-based user interface
• Open and process tier one support tickets < / li > < li > Assist existing customers with billing and service issues < / li > 7 . Identify business opportunities & refer to sales team< br >< h3 > Desired Background, Skills, Traits : em>