Product Specialist, Industrial - Boulder
3 weeks ago
Job summary
The Technical Product Specialist (TPS) role focuses on developing expert level technical product knowledge to drive an excellent customer experience through advanced technical support,training of service personnel internally and externally,
and being actively involved in new product development/introduction (NPI) processes.
Duties & Responsibilities
- Contribute to training by developing content that captures advanced troubleshooting and applications knowledge.
- Training field service engineers, specialists, and third parties domestically and globally.
- Create supplemental training materials video content presentations virtual training sessions documentation to meet needs service personnel Routinely engage with teams anticipate needs or gaps Traveling participating meetings Create maintain manuals internal externalCreate participate various hosted departments obtain maintain assigned products servicesActively manage cases escalated services Work directly resolve quality relations issues phone remote support sitesSupport launch products involved NPI processProvide input early design phasesCommunicate impacts across organization relates functionParticipate testing proceduresConduct installations validations instrument installs build knowledge manual contentQualificationsThe candidate must have knowledge general lab safety practices manufacturing site practicesGood practical analytical chemistry concepts practicesGood understanding process control water systems instrumentationAbility adapt communication technical diverse audiences cultural backgrounds time zones educationTime management priorities address quality issues concernsVerbal communication skills deliver effective trainings presentations partners customersComputer skills use word spreadsheets cloud softwareProject leadership skills lead projects completionComfortability hand tools devices multimeters temperature verificationDisassemble reassemble instruments document processEducation ExperienceRequired4 year degree Chemistry Physics Engineering related science discipline4 years laboratory chemical processing manufacturing environment2 years working maintenance analytical instrumentationExperience cGMP documentation regulated industriesPreferred years working customers end users customer facingRole InnovOx BorinstrumentsBasic video editing creation skills IT Networking Communications Modbus Analog Digital PLCAdditional InformationAt Veolia we realize diverse teams smarter decisions better results stronger communitiesWe champions diversity inclusion every rung ladder proud equal opportunity workplaceOur people greatest assets offer competitive compensation benefits includeCompensation salary range tied market benchmarked rolesThe range not absolute guide offers based individual candidates knowledge skills experience market conditions internal peer equityDepending preceding considerations selected individual candidate offer may lower higher stated range$8500 annuallyMedical Dental Vision Insurance Starting DayLife InsurancePaid Time OffPaid HolidaysParental Leave401k PlanFlexible Spending Health Savings AccountsADDISability InsuranceTuition ReimbursementDisclaimerSalary other compensation benefits accurate date postingCompany reserves modify subject applicable lawApplicants required eligible work U.S immediately employer will sponsor applicants H1B visa this opportunityVeolia does accept unsolicited resumes external recruiting firmsAll vendors current fully executed MSA file before submitting candidatesUnsolicited resumes profiles deemed property Veoliagive equal consideration applications discrimination
Job description
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