- Determine customer's initial expectations of service visit and need for scheduled maintenance
- Recommend vehicle repair and maintenance to customer based upon initial customer request, customer explanation, management direction, vehicle operation, manufacturer guidelines and online resources
- Promote sale of products and services mutually beneficial to customer and store
- Communicate effectively with service technicians and management about ordered maintenance and repair work
- Assign time to each job based on customer labor time guide designated by management
- Follow up to verify customer satisfaction
- Build relationships with customers to promote repeat and referral service business. Requirements
- Automotive experience required
- Sense of urgency to ensure quality, customer satisfaction and profitability
- Winning attitude and excellent sales and customer-service skills
- Strong work ethic and ability to thrive in a fast-paced environment
- Strong desire to be successful and provide excellent customer service
- Well-organized and ability to multi-task to maintain work flow and customer satisfaction
- Minimum high school diploma or GED equivalent required
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task
- Strong written and communication skills
- Consistent and stable work history
- Valid driver's license and clean driving record
- Put the customer's best interest at the forefront of all we do.
- Conduct all customer and employee interactions with honesty and integrity.
- Contribute to a safe, harassment-free work environment.
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Service Advisor - Mechanicsburg, United States - Lawrence Chevrolet
Description
Job Description
Job DescriptionWe do not have a service advisor position currently available, however feel free to apply, and should a position ever open up, we will be sure to reach out in the future.
The right candidate will have a dependable work ethic, a good attitude and an outgoing personality. Must be willing to submit to a background check and drug test. We offer an excellent salary and month end bonus based on experience.
DESCRIPTION
QUALIFICATIONS
Professional appearance and work ethic
Positive attitude, excellent communication and sales skills and strong focus on customer satisfaction
At Lawrence Chevrolet, the qualities of those we hire are based on our following core principles:
