Care Coordinator - East Elmhurst - The Jewish Board

Description

PURPOSE:

Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize the medical, social and community services they need to get and stay healthy.

Care Coordinators learn all they can about the child and family's unique needs.

They work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments, adhere to medications, obtain educational and health advocacy, and access benefits.

POSITION OVERVIEW:

Care Coordinators link children who have chronic medical or behavioral health conditions to the services they need to stay as healthy as possible and avoid unnecessary trips to the emergency room.

Care coordinators encourage the clients (members) they serve to use those services to optimize their health outcomes.

Working in a team setting and primarily in the field, Care Coordinators assess risks and needs, develop person centered care plans, track and arrange appointments, educate members and coordinate other aspects of members' health and community services.

The position requires some evening availability with the role. Additional responsibilities will be added.

KEY ESSENTIAL FUNCTIONS:

• Integration of medical, specialized and behavioral health services in addition to social support and/or educational support services.
• Periodic assessment of a member's medical and behavioral health needs as well as their compliance with recommended treatments.
• Collaborative development of an Individualized Plan of Care with the member, the member's family and/or caregivers in addition to other service providers.
• Conduct and document outreach efforts for new referrals to facilitate enrollment conversions.
• Provide care management services, ensuring members access and retain needed services as outlined in their care plans, including Acute and Primary Medical Care, Preventative Medical Care (including metabolic screening), Home Health Care, Chemical Dependency Services, Behavioral Health Services, Community Social Support Services, Housing, State and Federal Entitlements, Educational Services, and involvement with child welfare, juvenile justice, or criminal justice institutions.
• Tracking all specialty medical, behavioral and support service referrals made for patients using Health Information Technology (HIT) and other electronic databases required.
• Monitor appropriate discharge and ongoing care planning at pre- and post-transition for individuals transitioning to community.
• Establish collaborative relationships and serve as a liaison with community providers, Managed Care Plans, schools, and medical providers.
• Complete casework documentation promptly as required, maintaining adherence to productivity standards.
• Attend and participate in program meetings and weekly supervisory sessions as scheduled.
• Provide referrals and reassess members' need for ongoing care coordination to ensure access to necessary services.
• Sharing knowledge and experience with other team members to support the team's overall service provision efforts.
• Carrying an agency-provided cell phone, laptop and hotspot for hybrid use.
• Respond to members' questions, needs, and crises during regular and after business hours via the program's emergency cell phone, which is rotated among care coordinators.
• Perform other duties as assigned.

CORE COMPETENCIES for the position include:

Expertise in Mental Health:
Knowledge of mental illness, serious emotional disturbance,

Critical Thinking & Problem-Solving:
Ability to assess complex situations and implement effective interventions.

Trauma-Informed Care:
Delivers services with sensitivity to trauma and cultural considerations, incorporating an anti-oppressive lens.

Proactive Engagement:
Continuously monitors client needs and actively facilitates engagement.

Relationship Building:
Strengthens connections with individuals, families, and communities through meaningful interactions.

Empowerment & Strength-Based Approach:
Identifies and leverages individual, family, and community strengths to promote resilience.

Intervention Development & Adaptation:
Designs, evaluates, and modifies interventions to achieve measurable outcomes.

Documentation & Compliance:
Accurately records assessments, plans, and interventions to maintain service quality

EDUCATIONAL/TRAINING REQUIRED:

• Bachelor's Degree with a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation therapy, counseling, community mental health, child and family studies, sociology, or speech and hearing

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• A valid driver's license and access to a vehicle (for Staten Island); A valid NYS ID for all boroughs.
• Two years of experience in providing direct services to children with complex social or healthcare needs, or mentally disabled or chronically ill or homeless
• Specific experience with the target population is required to work with Children.
• Experience working in interdisciplinary teams
• Experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
• Excellent written communication, verbal communication and customer service skills
• Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory

COMPUTER SKILLS REQUIRED:
Intermediate computer proficiency and efficiency in Microsoft Office (Outlook, Excel, Teams, Word, and PowerPoint)

VISUAL AND MANUAL DEXIERITY:

• Ability to read/input data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens
• Able to input data into various agency and city/state electronic health records
• Limited applications of manual dexterity and hand-eye coordination.
• Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required

WORK ENVIRONMENT/PHYSICAL EFFORT

• The work environment varies from office-based interaction with co-workers and members (20-40% of the time).
• Serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
• Performing the essential functions of this job, the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• Perform the essential functions of this job, the candidate is routinely required to sit (30% of the time), stand (35% of the time), and travel to and from appointments using varied public and private transportation options (35% of the time).
• Risks/hazards associated with the position are those which may be encountered travelling around New York City. Frequent travel throughout Bronx, Brooklyn, Manhattan, Staten Island.
• The position is currently hybrid, with a minimum of three office days and a minimum of two hybrid days, but it may transition to 100% in-person based on program needs.

If you join us, you'll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year.

We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations.

We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.