- Promptly address and resolve customer inquiries regarding delivery, specification/quality, shipping, and pricing.
- Provide accurate and efficient reporting.
- Process customer claims including returns and credits.
- Support inventory management objectives by communicating lead times and minimum order requirements to the customer and notifying Supply Chain and Sales of any customer forecasting adjustment requests.
- Maintain regular communication with all internal departments including: Supply Chain, Shipping and Distribution, Quality, Manufacturing Operations, Pricing, Product Management, Engineering and Sales.
- Possess knowledge of the features and benefits of AmesburyTruth products.
- Proactively manage orders with the appropriate Manufacturing, Supply Chain and Shipping/Distribution support resources to ensure on-time delivery based on the requested date.
- Solve problems that promote on-time delivery by collaborating with all internal functional partners to continuously enhance the customers experience.
- Provide guidance to Manufacturing and Supply Chain to set priorities that best serve our customers by utilizing the order escalation process.
- Be a change agent that keeps customer support in line with ever-changing business practices.
- Mentor new associates and demonstrate leadership and maturity in all interactions.
- When required, process orders by entering and verifying pricing and product specifications.
- Review customer sales orders entered by the Order Entry Team for accuracy.
- Other duties as assigned
- Minimum of five (5) years of experience within Customer Service.
- High School Diploma or GED required.
- Proficiency in Microsoft Office Word and Excel.
- Strong written and verbal skills.
- Outstanding organizational, multi-tasking and problem-solving abilities.
- Experience with ERP systems within a manufacturing environment preferred.
- Physical requirements include but may not be limited to: Sit, talk and hear. Is frequently required to walk and reach with hands and arms. They may be required to stand; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.
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Customer Service Representative - Sioux Falls, United States - AmesburyTruth
Description
External DescriptionAmesburyTruth is looking for a Customer Service Associate to join our team in Sioux Falls, SD As a Customer Service Associate at AmesburyTruth, you will be responsible for owning and continuously improving customer experience by providing quality service through prompt and professional handling of customer needs.
Responsibilities
Requirements
Customer Service Representative professionals in Sioux Falls
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Marwa Odiel
Server
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Talen Hansen
Job searching
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Grace Raleigh
College student