Merchant Services Client Solution Manager II - The Tower at PNC Plaza (PAA)
1 week ago

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the company s success
Candidates for the Client Solution Manager II position must have a minimum of 5 years of Merchant Services experience Additionally prior management supervisory leadership experience in the Merchant Services industry is preferred
This position may be eligible for remote work in select geographic locations subject to approval by PNC If approved work must be conducted from a quiet secure and confidential home-based workspace Occasional in-office participation may be required based on business needsA job summary summary: At PNC we foster an inclusive workplace culture where employees feel respected valued and have opportunities to contribute Our Client Solution Managers direct manage sales service execution support for complex client relationships including staff achievement KPIs requirements They monitor oversee activities recommend improvements connect strategy drive desired client experiences They provide reports on performance lead establishment ensuring compliance risk controls Manage exceptions highest level escalations maintain internal external partner relationships Develop Commercial Relationship Management teams including supervisors contributors The role requires customer focus managing risk assessing converting activity into business objectives adhering Enterprise Risk Management Framework As managers talent they will cultivate diverse teams inclusivity enable change deliver results develop best practices This position is incentive eligible with payment based upon company business individual performance
Job description
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