Customer Support Manager for E-commerce Brand

Only for registered members United States

1 day ago

Default job background
$8 - $12 (USD) per hour
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Job summary

We're looking for an highly experienced Customer Support Manager who lives and breathes customer support.

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Responsibilities

  • Lead and manage the customer support team with a daily team call to align on priorities, open issues, and focus areas
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  • Monitor team quality: review responses, give direct feedback, and coach team members to improve
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  • Train new and existing team members on product knowledge, tone of voice,and SOPs/li>,
  • Run interviewsand hiring for new supportteam members as the teamscales/
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