Customer Support Manager for E-commerce Brand
1 day ago

Job summary
We're looking for an highly experienced Customer Support Manager who lives and breathes customer support.
+Responsibilities
- Lead and manage the customer support team with a daily team call to align on priorities, open issues, and focus areas
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- Monitor team quality: review responses, give direct feedback, and coach team members to improve
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- Train new and existing team members on product knowledge, tone of voice,and SOPs/li>,
- Run interviewsand hiring for new supportteam members as the teamscales/
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Job description
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