Director, Business Operations - New York, United States - OMD

Description

We are OMD, Adweeks Global Media Agency of the Year in 2020. We are the worlds largest media network with more than 12,000 people working in over 100 countries. As the world grows with opportunities, the key is reacting to them, by making better decisions, faster - combining innovation, creativity, empathy and evidence to help them move faster, reach further and take smarter risks every day.

We pride ourselves on being a people-obsessed, outcomes-focused business that applies evidence and data-based solutions, married with the practice of empathy, to drive performance and growth. When working with our clients, we put ourselves in the shoes of the consumer in order to see the world through their eyes. We focus on finding greater empathy with the consumer so as to uncover insights and opportunities that deliver more valued and valuable connections.

What You Can Expect:

Our success is underwritten by our core principles:

• Dynamic diversity. Bringing diversity of perspective, skillset, and background, as well as the mix of ages, genders, ethnicities, skillsets & backgrounds.
• Radical collaboration. Connecting a diverse group of people through instinctive structures, skills and mindsets.
• Rapid prototyping. Fostering a mindset of curiosity in which our people are always building, testing, evolving and retesting hypotheses.

All of which is underpinned by a commitment to total transparency.

Comprised of People and Media Operations; leads operational capability, platform, best practice governance, and resource mobilization and orchestration across OMDs end-to-end workflow. The Business Operations role requires a deep understanding of client business requirements, confirming rapid adaptation to the evolving needs of the business.

This resource is embedded on the US Central Operations Team, ultimately accountable to OMD's Chief Operating Officer.

Qualifications:

8-10 years Digital Media/Operations experience at a large media agency

Bachelors Degree in Business or Marketing required or equivalent work experience

Knowledge of Digital Media environment (inclusive of platforms and/or channels)

Essential skills and experience:

Director level experience and collaboration

Excellent communication and problem solving skills

6-8 years leadership experience

Significant digital and ad tech experience

Significant project management experience handling deadlines with reliance on

collaboration across multiple teams

Significant experience of managing large teams and operating in a senior operations focused

role

Experience of overseeing or having worked on major client engagements that deliver

against business objectives, results and/or transformation

Experience onboarding new clients with accelerated timelines

Core Responsibilities:

Help establish Business Operations role and community at OMD

Deployment of Quarterly Account Audit across client teams

Lead business transformations resulting from gap assessments

Successfully onboard new clients within 90 days or less

Oversight of other operational functions (Media and Finance) and priority initiatives

Set best practices for effective resource management & utilization

Oversight of One Workflow & Automation Implementation

Additional Responsibilities:

Identify strategic operational process improvements through workflow definition, platform implementation & audit, and process engineering?

Consult and confirm implementation governance and best practices, ensure training compliance across platforms?

Ensure resources are mobilized and utilized in the optimum way in terms of productivity, with a view to maximizing strategic output and efficiencies for ongoing service delivery and exceeding client expectations across client teams

Confirm resource orchestration across departments (Planning, Investment, Marketing Science, Finance, Project Management, HR); escalate to Leadership resource constraints and talent requirements

Lead integration and connectivity between cross-functional teams (e.g. Planning, Integrated Investment, Marketing Science, Finance, Project Management) - inclusive of integration between onshore and offshore resources

Confirm operational best practices with Project Management, embedding media expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency)

Audit process workflow and media enablement, platform implementation, and digital architectures?

Deliver cost-savings and efficiencies with process refinement, offshoring, and automation?, collaborating with Data Operations and Marketing Science

Deploy Omnicom toolsets and utilities to streamline operational workflow and client delivery (e.g. Omni, PlanIt, Microsoft Teams, Taxonomy Builder etc.), partner with discipline leads and L&D to confirm team edification across core utilities

Partner with Omni expeditors, confirming cross-department Omni edification, engagement, and utilization

Compensation Range: $90,000 - $215,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/vision/dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation, sick, personal days, paid parental leave, and paid medical leave, STD/LTD insurance benefits.

OMD is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.