Service Advisor - Pleasanton - Fremont Hyundai

    Fremont Hyundai
    Fremont Hyundai Pleasanton

    1 day ago

    $60,000 - $80,000 (USD) per year
    Description

    California Automotive Retail Group

    At California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today

    Benefits

    Medical & Dental Insurance

    Vision Discount Program

    401K Plan + Match

    Paid time off and vacation

    Life insurance w/AD&D Feature

    Growth opportunities

    Paid Training

    Employee vehicle purchase plans

    Family owned and operated

    Long term job security

    Employee Assistance Program

    Worldwide Travel Assistance

    Commuter Benefit

    Health Reimbursement Account

    Discounts on products and services

    Above average industry pay

    Corporate 24-Hour Fitness Rates

    Responsibilities

    Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

    Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

    Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

    Ensure the daily inventory of technicians' time is consistently sold to service customers.

    Distribute work between technicians efficiently.

    Answer technical questions about vehicle problems, warranties, services, and repairs.

    Maintain Customer Happiness scores at or above company standards.

    Assist in diagnosing vehicle problems; order parts and tools as necessary.

    Oversee administration of warranty claims as well as training and supervising of service department.

    Set schedules and assigns tasks to service department employees.

    Reinforces company policies and adheres to company standards.

    Encourages compliance with applicable laws and regulations.

    Maintain good working relationship with factory(s) and foster positive employee relations.

    Collaborate with upper management to make service department hiring and discipline decisions.

    Qualifications

    Organized and friendly personality

    Demonstrated ability to manage others

    Time management skills

    Fantastic communication skills with your customers

    Professional, well-groomed personal appearance

    Consistent record of service and sales success

    Strong record of positive customer satisfaction results

    Team oriented and self-motivated

    Able to work with little supervision

    Clean driving record and valid driver's license

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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