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    • Business Development Coordinator Service Department - Peoria - Peoria Ford

    Peoria Ford
    Peoria Ford Peoria

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Job Description When you join Peoria Ford, you're opening the door to a great career. The sky's the limit when you're on our team. We provide the tools, the training, and the inventory; the rest is up to you. We're a name that Peoria knows, so you'll be filled with pride as a member of our team. We offer lucrative pay and benefits and a work environment that makes coming to work each day a little more enjoyable. If you are skilled, enthusiastic, enjoy meeting new people, and want a great career, we'd love to see you on our team.   Benefits
    • Medical,Dental, and Vision Insurance
    • 401K Plan + Match
    • Paid time off and vacation
    • Growth opportunities
    • Continued Training to maintain skills.
    • Bonus Opportunities.
    • Paid Sick Leave
    • Life insurance 
    • Employee vehicle purchase plans
    • Employee Assistance Program / Access to mental health resources
    • Health Reimbursement Account
      Responsibilities
    • Answer customer calls and establish follows-up with service appointments
    • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
    • Provide customers with product information.
    • Follow up with leads that are not ready to make an appointment or no-show
    • Participate in team and process development sessions – keeping positive relationships with teammates.
    • Work leads for Mobile Service.
    • Set and assign loaners/rental vehicles.
    • Outside vendor visits for Fleet customers.
    • Work leads on possible fleet customers.
    • Utilize XTIME tracking system daily
    Qualifications
    • At least one previous role based in customer service experience.
    • Prior Phone knowledge/skills in call handling and scheduling
    • Excellent teammate with collaborative attitude and eagerness to improve
    • Prompt and courteous demeanor
    • Positive and hardworking personality
    • Strong computer skills
    • Valid driver's license
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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