Customer Care Advocate - Toledo - Savvas Learning Company

    Savvas Learning Company
    Savvas Learning Company Toledo

    5 days ago

    $43,000 - $65,000 (USD) per year
    Description

    Customer Care Advocate

    At Savvas Learning Company, we're seeking a highly skilled Customer Care Advocate to join our team. As a key member of our customer service department, you will be responsible for managing all customer contacts and ensuring timely and effective responses to their inquiries.

    • Manage all customer contacts within established procedures and performance standards;
    • Formally respond to customer contacts and inquiries via multiple channels such as phone, email or online chat;
    • Process customer orders and generate quotes according to established procedures;
    • Manage customer information needs and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms;
      • ,


      -Benefits include competitive pay medical dental vision 401k match PTO - To succeed in this role you must have excellent communication skills ability work independently collaborate with internal teams maintain accurate records.
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