System Technologist - Denver, United States - Motorola Solutions

Description

System Technologist (US Remote) page is loaded

System Technologist (US Remote)

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locations

Colorado, US Offsite

California Northern, US Offsite

Florida, US Offsite

Texas, US Offsite

California Southern, US Offsite

time type

Full time

posted on

Posted 16 Days Ago

job requisition id

R46019

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

The work we do here matters.

Department Overview

The Emergency Call Handling Support Department provides Tier 2 Technical Support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions. This department works with DevOps, Engineering and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded by the opportunity to fix issues within the systems that ultimately save lives.
Job Description

The System Technologist will provide advanced technical support of Public Safety software solution in a fast-paced & dynamic environment and be an escalation point for complex trouble tickets.

Other qualifications, skills, and duties include:

Must have knowledge of desktop support, networking fundamentals (LAN, WAN, routing and switching), telephony hardware, troubleshooting software applications and diagnosing complex system architectures.

Must be a diligent researcher and learner.
Enjoy in-depth troubleshooting and reproducing issues. Create, update, manage, and resolve support tickets.
Empower team via knowledge transfer.
Regular interfacing with customers via phone and through remote connection.
Participation in on-call rotation required.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc.

customers
The salary range for this role is $70,000 to $73,560
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Basic Requirements

High school diploma with 3 years IT Support Experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Must be able to obtain background clearance as required by government customer

Travel Requirements Under 10%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes

Our

U

S Benefits include:
Incentive Bonus Plans
Medical, Dental,

Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time

Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected

characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email

.
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At Motorola Solutions, we believe our people are our greatest strength.

More than 20,000 strong, we're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.

As we have for nearly a century, we design and advance technology – intentionally, purposefully, responsibly – that prioritizes people and helps save lives.

We build and connect critical communications, video security and command center technologies to help protect people, property and places.

And our solutions enable the collaboration between public safety agencies and enterprises that's critical for a proactive approach to safety and security.

Because we believe that the next big idea can come from anyone, anywhere at any time, we're transforming the technology of today with tomorrow in mind.

Anything is possible with the freedom to think outside the box. Connect with a career that matters and help us to build a future of safer, together. Learn more

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