VA/CSR Lead - Pacific Grove, United States - VCA Animal Hospitals

Description

**Walk to the Ocean on your lunch break** We are looking for an experienced veterinary assistant to join our great team. **VCA Ocean View Animal Hospital** has been a fixture on the Monterey Peninsula for over 50 years.

**Location:** 109 Central Ave, Pacific Grove, CA 93950

**VCA Ocean View Animal Hospital** offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is **$18 - $24 / hour**

In this position you will be supporting our Doctors and Technician team by creating a positive, low-stress atmosphere for our clients and patients. Duties will include:

Maintaining medical records.

Preparing surgical suite and surgical patients.

Filling prescriptions.

Performing laboratory work and diagnostic imaging.

Providing compassionate care and a home away from home for boarded and hospitalized pets.

The CSR is the pivot around which the hospital operates and is responsible for:

+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

+ Scheduling and confirming appointments.

+ Placing outbound calls for follow-ups and reaching out to prospective clients.

+ Presenting and explaining fees, including processing payments.

+ Recommending, selecting, and obtaining products and services, including prescriptions.

+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

+ Managing medical records, charts, reports and correspondence.

+ Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

This is a hybrid position. You will be expected to manage the flow of the hospital including, but not limited to making sure clients and patients are being helped and informed in an efficient manner. You will report directly to the RVT Supervisor/Hospital Manager.

You will assist the RVT Supervisor in reporting any issues from team members and client concerns as they arise.

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.

You will sharpen your skillsand even learn some new techniquesand explore career options that only VCA can offer.

**Apply today**

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**

**We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at** ****