- Margate, FLPosition TypeFull TimeEducation Level4 Year DegreeSalary Range$45,000.
Client Relationship Manager - Pompano Beach, United States - Answering Service Care
Description
Job DetailsLevelExperiencedJob LocationASC FL OrigJoin Our Legacy:
Experienced Client Relationship Manager NeededCompany: Answering Service CareLocation: In-office Position at ASC's Margate, FL Headquarters
About Us:
Celebrating 50 years in business in 2024, Answering Service Care stands as a testament to dedication, hard work, and commitment.
We provide live telephone answering services to companies nationwide, including hundreds in the Home Services Industry such as plumbing, electric, and HVAC contractors just to name a few.
As a family-owned and operated business, we believe in the importance of relationships, both with our clients and our team members.
Our core values and amazing company culture have been the foundation of our half-century legacy.Position:
Answering Service Care is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership of the Legal Industry.
This manager will be responsible for the day-to-day engagement of new and existing clients, with a core focus on proactive relationship building objectives targeting client satisfaction and growth of the Legal Industry.
Key Responsibilities:
Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal IndustryWork closely and collaborate with Operations Manager of the Legal Division to guarantee client satisfaction and calibrate on resolving any concerns or issues.
Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.QualificationsQualifications:
Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
Bachelor's Degree in Business Management and/or related field.
Excellent communication skills, with the ability to effectively manage relationships.
Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
Ability to work independently, organize and manage multiple tasks and priorities.
Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.
What We Offer:
401k with company match (50% match up to 6% of wages invested)
Paid holiday/vacation/personal timeDirect deposit (paid weekly)Health/Dental/Vision BenefitsFully Sponsored Employee Assistance Program (free to ALL employees)Childcare Reimbursement (up to $375 per month)Gym membership reimbursement (up to $15 per month)And many more benefitsCompensation:
Starting at $45k annuallyIf this opportunity aligns with your strengths and values in building lasting relationships, please submit a resume and cover letter for the Account Manager of the Legal Industry at Answering Service Care.
We look forward to meeting you and embarking on this journey together.