ZenDesk Enterprise Architect – ITSM Implementation - Bloomington
14 hours ago
Job description
Role: ZenDesk Enterprise architect
Duration: long term contract
We are seeking a ZenDesk Enterprise Architect with proven expertise in designing, building, and optimizing enterprise-level IT Service Management (ITSM) solutions. This is a hands-on, high-impact role for a seasoned professional who thrives as a "one-person wrecking crew"—capable of leading architecture, implementation, and integration efforts independently.
Key Responsibilities
· Architect & Implement ITSM Solutions
o Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
o Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
· CMDB Integration
o Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.
o Ensure accurate asset and configuration tracking across IT infrastructure.
· Tool Integration & Optimization
o Integrate ZenDesk with Device42 or similar asset management/discovery tools.
o Streamline processes for incident, problem, change, and asset management.
· Enterprise SME Leadership
o Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.
o Provide guidance on best practices, scalability, and long-term sustainability.
· End-to-End Ownership
- Operate independently to deliver architecture, configuration, testing, and deployment.
- Partner with stakeholders to gather requirements and translate them into technical solutions.
Required Qualifications
- Enterprise-level ZenDesk implementation experience (must-have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands-on experience with CMDB design and integration.
- Familiarity with Device42 or comparable tools for asset discovery and management.
- Ability to work autonomously, driving projects from concept to completion.
Excellent communication and documentation skills for technical and non-technical
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