Banquet Captain - Orlando, United States - Renaissance by Marriott Orlando Airport

Description

Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in
accordance with the organization's policies, procedures and applicable laws. Responsibilities include but

are not limited to:
interviewing, hiring, and training associates; planning, assigning, and directing work;
appraising performance; rewarding and disciplining associates; addressing complaints and resolving
problems.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly

environment which includes greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of Guest Service.

• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our

guests at all times, take pride in representing AURO Hotels professionally with our guests and
assuring that all transactions with guests are handled in a legal and ethical manner.

• Understands and apply all property safety and security procedures to maintain a secure and safe

environment for associates and guests at all times. In the event of an accident or emergency,
gets medical attention if necessary and contacts the GM or Human Resources immediately.

• Maintains a favorable working relationship with all company associates to foster and promote a

positive working environment.
Essential Job Functions

• Ensure that a high level of sanitation and cleanliness is maintained before, during and after

each shift.

• Review any changes on Banquet Event Order's (BEO) including, guarantees, times, set-up

requirements, checking with banquet manager and event planning manager for any last minute
opportunities. Check function room for cleanliness, burnt light bulbs, proper door signage and
making sure it is damage free.

• Maintain constant contact with Banquet Chef to ensure complete, effective communication

between food production and food service. Coordinates pick-up times and gives exact count
after guests have been seated, advises as to last minute timing and any special menu requests.
Auro Hotels Updated

• Conducts daily stand-up, reviewing any general information for servers, along with pre-meal

briefing and uniform inspection. Post end of shift side duties.

• Inspects table place settings, including table linen, silverware, china, glass and condiments for

correct placement by servers and to ensure that each element is clean, undamaged and
attractive

• Responsible for proper setting of buffet tables and other food service tables used for catering

functions.

• Sees that all functions take place on time and according to plan. All rooms are to be ready 30

minutes ahead of scheduled time and ready to receive guests. Responsible for all servers on the
floor and supervises service received by guest throughout each function assigned. Staff is ready
at attention 15 minutes before start time.

• Supervises clearing and post function clean up. Checks servers out, making sure that function

rooms, back hall and storage areas are neat and clean and equipment is cleaned and stored
properly. Makes sure any breakfast functions for the next day are set and ready.

• Prepares banquet check, double-checking for accuracy and making any additions needed and

has host sign it. Completes a detailed captain's critique for each assigned function. Distributes
all necessary paperwork at end of shift.

• Reviews next days' BEO's, checking for staffing and any changes. Fills out equipment and food

requisitions as needed.
Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives of this position.

• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic

beverages to minors and intoxicated guests to ensure all laws are being followed.

• Nothing in this job description restricts management's right to assign or reassign duties, work

hours and/or responsibilities for this job at any time.