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Palm Bay

    Medical Customer Service Specialist - Palm Bay, United States - Florida Health Care Plans

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    Full time
    Description

    POSITION SUMMARY:

    The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).

    QUALIFICATIONS:


    Education, skills and experience:

    • High school diploma or equivalent
    • Previous medical office experience preferred
    • Ability to demonstrate excellent customer service
    • Experience with computers and the ability to learn, navigate and function in various computer applications
    • Strong, clear, English telephone and oral communication skills
    • Ability to multi-task successfully and efficiently
    • Ability to maintain confidentiality and to comply with HIPAA guidelines
    • Minimum typing speed of 30 wpm required


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