Shift Engineer - Oklahoma City, OK, United States - Genesis Corp./New Journey AI LLC

Description

Genesis10 is seeking a NOC Engineer Tier II for our client in the Internet Services Provider Industry. This is a Full Time/Perm opportunity located in Oklahoma City, OK.

The successful NOC Engineer Tier II will perform network surveillance to maintain the integrity of the company's production network.

The role of the NOC Engineer is to ensure the reliability of the company's network that serves our clients by providing support that will promote the health and stability of the network.

The NOC Engineer works cross-functionally with internal resources, equipment vendors, and facility providers to resolve issues in our deployed infrastructure.

They will be responsible for monitoring, troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP products and services.

Requires a strong understanding of Layer 1, 2, and 3 principles with practical application across multiple HW/SW vendors. This position will be supporting a 24x7x365 work environment and will involve working weekends and holidays when required.

Utilize the ServiceNow ticketing system for documentation, escalations, and Field Operations dispatches.
Follow prescribed escalation (internal/external) policies within SLAs.
Monitor network alarm systems and the company's Fiber network equipment to detect service outages and network degradation conditions.
Troubleshooting Electrical/Optical/DWDM/SONET/Ethernet/FttT/FttH issues on the network as needed.
Timely detection of network-impacting events where company Fiber has an obligation based on custom contract commitments.
Perform fault analysis, isolation, and remediation in switching, digital, optical, and other technologies.

Perform incident management functions for all core network events by documenting all alerts and actions taken in a variety of systems and tools.

Provide Single Point of Contact duties for high-risk & service-impacting events.
Provide technical assistance for service partners and ILEC technicians during service-impacting network events.

Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, and hardware upgrades on various IP, transport, and PON platforms: Train other NOC Tier I & II, engineers as needed on process and technologies.

Work on other projects as needed.

Be able to operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends.

Qualifications Include: 2-3+ years' experience working in NOC environment in the telecommunications industry.
Cisco CCNA or equivalent certification (A Plus).
BGP, OSPF, MPLS, Spanning Tree, and ISIS.
Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.

Demonstrable knowledge of the following platforms:
Ability to troubleshoot Layer 1-3 faults in platforms listed.

Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, SSH, and SNMP.

Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact as a result of symptoms presented.

Ability to effectively direct field technicians and other personnel during troubleshooting and maintenance activities
Experience performing circuit testing procedures and test equipment
General understanding of fiber optics and reading of OTDR information and GIS systems.

Requires computer literacy:
Microsoft Word, Excel, PowerPoint, SharePoint, Teams, OneNote, and others.
Must be able to work beyond the normal shift during outages and when working on special projects.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

S.

by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles.

Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Remote opportunities available

as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

To learn more and to view all our available career opportunities, please visit us at our website.

Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.