Member Service Rep II - Little Rock - AFMC

    AFMC
    AFMC Little Rock

    39 minutes ago

    $38,000 - $62,000 (USD) per year *
    Description


    AFMCMember Service Rep IIEnglish or Bilingual Looking to work for Arkansas Foundantion for Medical Care as a Medicaid Member Service Representative II?Please go to the website listed below to find out more about the position or to apply online.

    Go to to learn more or apply online.

    EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLEDJob DescriptionOfficial Schedule after training:
    9:00am - 5:30pm


    SCOPE OF POSITION:


    Maintain knowledge of the Arkansas Medicaid program, provide effective and efficient customer service to Medicaid Members for Arkansas Medicaid Program or Premium assistance programs.

    Maintain knowledge to respond to and resolve grievances and complaints; provide accurate and up to date information, and to assist in resolving issues or concerns about healthcare coverage; ability to familiarize Members with enrollment in a qualified health plan by using the ACCESS Arkansas portal; assign or change PCPs at request of Members; ability to assist Members who seek dental care coordination services by providing dental benefit information, finding a dentist or dental specialist, scheduling dental appointment, arranging transportation for the appointments; ability to assist eligible Medicaid Members in changing their assignment in managed care dental plans.

    Service as subject matter expert on assigned contract deliverables.

    Document services rendered in the appropriate format and in the appropriate system as designated by AFMC and provide reporting as required.

    Support the organizations mission, vision, and values by exhibiting the following behaviors:
    Honesty, Excellence, Accountability, Respect and Teamwork


    ESSENTIAL JOB FUNCTIONS:
    1. Coordinate communication between various components of the AR Medicaid program.2. Maintain comprehensive knowledge of specialty area, pertinent organizations, and health care environment.


    Knowledge should include information regarding:
    contract, contract deliverables, policies and procedures, resources available, current research and reports, trends, etc.3.

    Responsible for the resolution of customer/client requests including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/procedures.4.

    Communicate effectively with customers and/or recipients. Develop and maintain working relationships as necessary to meet contract deliverables of specialty area project.5. Act as a resource to internal and external customers for information pertaining to specialty area focus.6. Work with Information Services department to coordinate system developments and customizations.7. Assist in the creation and maintenance of necessary reports/documents to track and report project information. Prepare ad hoc reports and/or statistics as directed.8.

    Monitor specific items within the area of focus, provide recommendations/feedback to external customers for quality improvement and follow through for compliance of recommendations for improvement.9.Training and knowledge in all other areas of Members Services to assist as needed with the overall operation of the Member Services department.10.

    Assist PASSE Members in changing their initial auto-assignment to a PASSE entity, complete the change in the MMIS system and document all PASSE correspondence using the JIRA ticketing system.

    11.

    Maintain knowledge to efficiently function using Contractors software:
    MMIS, CURAM, JIRA ticket system, and ANSWER.12. Daily quotas may be added to meet contract deliverables as needed.13. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.14. Communicate needs and requests to other team members as appropriate.15. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.16. Adhere to AFMC Quality Standards of Excellence.17. Additional duties as assigned.


    KNOWLEDGE, SKILLS AND ABILITIES:
    Must possess intermediate level computer skills (Excel, Word, Power Point and Outlook)

    Type 25 wpmExceptional skills in business English and spellingAbility to maintain confidentialityStrong oral and written communication skillsCreativityCustomer serviceAbility to meet deadlinesAttention to detailFlexibilityAbility to work collaboratively and independently to achieve stated goalsInitiativeAbility to relate professionally and positively with staff, business partners, customers, constituents, members and the publicAbility to multitaskAbility to prioritizeStrong organizational skillsProblem solving skillsProfessionalismProject management skillsAbility to read, interpret and apply laws, rules and regulationsKnowledge of quality improvement processes and techniquesTime management skillsAbility to work overtime as neededJob RequirementsPhysical and Sensory Requirements (With or Without the Aid of Mechanical Devices):

    Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed.

    Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.


    EDUCATION:

    Required:
    High School Diploma


    EXPERIENCE:

    Required:
    Two (2) years experience within the healthcare arena, an understanding of Medicaid guidelines, customer relations, and call center experience


    Desirable:
    Experience within the healthcare arena and understanding of the Medicaid Guidelines

    BILINGUAL

    EXPERIENCE:

    Required:
    Bilingual English/Spanish. Two (2) years experience within the healthcare arena, an understanding of Medicaid guidelines, customer relations, and call center experience


    Desirable:
    Experience within the healthcare arena and understanding of the Medicaid Guidelines


    INTERNET REQUIREMENTS:
    Reliable, high-speed wireless internet service (Wi-Fi)An upload speed of at least 5Mbps is required to support softphone functionality. Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAWAFMC, Inc. is an equal opportunity/affirmative action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law.

    AFMC invites any employee and/or applicant to review the Companys Affirmative Action Plan.

    This plan is available for inspection upon request, which may be made in person or by telephone , by fax or by U.S.


    mail Attn:
    Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.
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    * This salary range is an estimation made by beBee
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