Customer Experience Ambassador - Financial Services - Sunapee - Bar Harbor Bank & Trust

    Bar Harbor Bank & Trust
    Bar Harbor Bank & Trust Sunapee

    1 month ago

    Default job background
    Full time
    Description
    Bar Harbor Bank & Trust offers a competitive annual salary of approximately $43,000 in Sunapee, NH. As the first point of contact for our customers, the Customer Service Representative is critical to our success. This role focuses on delivering exceptional customer experiences, mastering routine transactions, and obtaining general banking knowledge. The ideal candidate has an interest and experience in customer service, a working knowledge of Windows, and a passion for building trusting relationships with individuals in the communities we serve.

    **Key Responsibilities:**

    * Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
    * Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
    * Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
    * Build trusting relationships with individuals in the communities we serve and be an active participant in, and advocate for, community growth and prosperity.
    * Process transactions for customers in a prompt, efficient, courteous and professional manner.
    * Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

    **Why Work with Us?**

    * We know our employees work hard, so we strive to make sure you're supported, appreciated and rewarded for your contributions.
    * Our company culture remains alive and well, expressed in our six Brand Behaviors:
    * Positivity: be all in. Create a rewarding and exciting place to work.
    * Communication: talk straight. Share the right information clearly and quickly to build great relationships.
    * Teamwork: actively share. Build great teams to make positive things happen.
    * Initiative: embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
    * Professionalism: show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
    * Quality: build the best. Ensure the highest quality standards are adhered to in everything we do.

    **What We Offer:**

    * Competitive pay
    * Referral incentives
    * Employee stock purchase plan
    * Medical/dental/vision/life insurance plans
    * Paid holidays
    * 401(k) plan
    * Paid time off
    * A wellness program
    * Continuing education benefits

    Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.
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