- Ensure that bar is fully stocked and ready for service prior to opening.
- Make sure that all beverage displays are in accordance and consistent with standards.
- Make sure ice bins are full prior to opening for business.
- Ensure that beer and wine coolers are fully stocked prior to opening for business.
- Greet and serve all bar guests.
- Pour drinks, using standard pouring specifications.
- Serve drinks to service staff in a timely manner.
- Handle all payment transactions accurately and proficiently.
- Keep bar area neat, clean and orderly at all times.
- Double check all glassware for spots prior to pouring drinks.
- Ensure that no guest is served to the point of intoxication.
- Notify a manager if a guest is becoming intoxicated or rude to other guests.
- Serve food to bar patrons as requested.
- Follow uniform and grooming specifications.
- Participate as requested with the unpacking and stocking of deliveries.
- Ensure that all shift checklists are completed.
- Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
- Is readily available and approachable to all guests.
- Interact with guests on a frequent basis to obtain feedback about their experience.
- Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
- Is visible in the bar area at all times during business hours.
- Encourage and build mutual respect and cooperation among team members.
- Communicate effectively with all property team members.
- Respond in a timely manner to all members of the Management Team.
- Is professional and courteous towards team members at all times.
- Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
- Adhere to safety policies and procedures to ensure a safe working environment for all team members.
- High School diploma or equivalent.
- Must have at least 1 year prior food and beverage service experience.
- Must meet state age requirements to serve alcohol.
- Knowledge of food health codes.
- Knowledge of beer, wine, liquor and common beverages.
- Basic knowledge of food preparation.
- Ability to lift up to 30 pounds.
- Ability to stand for long periods of time.
- Able to professionally handle guest complaints.
- Able to work effectively and efficiently with all departments.
- Willing to work flexible hours to include weekends, holidays and late nights.
- Maintain a professional appearance at all times.
- Able to multitask and work in a fast paced environment.
- MUST have a passion for providing "excellent" customer service experience.
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Description
Job title:
Bartender
Reports to:
Food & Beverage Manager
Job purpose
Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.
Responsibilities
Guest Relations
Team Interaction
Company/Brand Policies & Procedures
Qualifications