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    IT Service Delivery Manager - Winston-Salem, United States - The Cook and Boardman Group LLC

    The Cook and Boardman Group LLC
    The Cook and Boardman Group LLC Winston-Salem, United States

    3 weeks ago

    Default job background
    Description
    Summary
    As


    IT
    Service Delivery Manager, you will lead cross-functional efforts to seamlessly integrate
    ITsystems and processes

    ,

    of newly acquired companies

    ,

    into enterprise
    ITOperations and infrastructure.

    You will

    be responsible for

    overseeing all phases of
    IT
    acquisition

    integration

    s

    , including onboarding, migration, go-lives, and post-closing support.


    The ideal candidate will have a solid background in managing technology projects, excellent communication and leadership skills, and a proven track record of delivering high-quality projects.

    Minimum Qualifications

    The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

    2

    years of

    professiona

    l experience in a project management role

    .
    2years of professional experience in systems administration

    or related role.
    Experience managing complex, large-scale projects with multiple stakeholders and dependencies

    .
    Experience managing

    technical

    projects such as O365, network, and application migrations

    .
    Experiencing managing projects across multiple

    areas of
    ITincluding infrastructure, security, and

    M&A

    integrations.
    Knowledge,

    Skills,

    and Abilities
    Experience managing

    mergers and acquisition related

    projects is preferred.
    G

    ood understanding of project management methodologies such as Agile

    and Scrum

    approaches.
    S

    trong leadership skills to manage teams, resolve conflicts, motivate team members, and delegate tasks effectively.
    Strong attention to

    detail to ensure that projects meet all project requirements and specifications.
    Excellent

    communication

    and documentation

    skills
    Strong organizational skills and ability to manage multiple

    projects

    at one

    time.
    Knowledge of project management tools, such as Jira

    .
    Ability to

    identify problems, analyze situations, and provide solutions to ensure project success.
    Possess a m

    indset of continuous improvement and be able to identify areas for improvement in project management processes, tools, and methodologies.
    Essential Functions
    M

    anage

    and approve

    project plans, including defining project milestones, tasks, and deliverables

    .
    Assist with architecture of

    migration plans for

    all
    ITsystems

    in preparation

    of the

    integra

    tion

    into

    the C&B platform.
    Facilitate project team meetings

    and ad-hoc meetings as required.
    Continuously update the integration playbook as required.
    Facilitate

    travel to newly acquired companies

    throughout the integration process as required.
    Manage project backlog and

    predict project timelines based on projected resource availability.
    Act as a liaison between

    vendors and

    c

    orporate teams whenever necessary.
    Ensure that projects are completed on time

    based on a timeline set with project

    sponsors

    .
    Utilize project management software

    using a predefined

    framework

    .
    Ensure project resources

    complete

    project tasks

    on time.
    Build and maintain strong relationships with internal and external

    sponsors

    , ensuring their expectations are managed effectively.
    Manage vendors and third-party contractors effectively

    as necessary.
    Actively monitor all projects and resources using

    KPIs.
    Work Environment
    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers,

    and

    filing cabinet

    s

    .

    Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware.

    Hybrid or remote work schedules will be considered for the right candidate.
    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or

    hear

    . The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.
    EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

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