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- Bachelor's Degree with 3 years work experience in accounting, billing/receivables or related business or any equivalent combination of education and/or experience.
- Ability to deliver exceptional customer service to a diverse population of customers.
- Ability to consistently deliver exceptional customer service in-person, by phone and by electronic communications.
- Ability to work both independently and with a group.
- Ability to develop and maintain positive and effective working relationships with all co-workers.
Student Accounting Lead – Refunds/Tax - Denton, United States - University of North Texas at Dallas
Description
Position Details
Position Information
UNT System Overview
Welcome to the University of North Texas System . The UNT System includes the University of North Texas in Denton and Frisco , the University of North Texas at Dallas and UNT Dallas College of Law , and the University of North Texas Health Science Center at Fort Worth . We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at
Posting Title
Student Accounting Lead – Refunds/Tax
Department
UNT-Student Accounting-150300
Job Location
Denton
Full Time/Part Time
Full-Time
Retirement Eligibility
TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit .
Salary Information
Commensurate with experience
Department Summary
Student Accounting is deeply committed to delivering the highest quality of innovative student account and financial services to the UNT community, helping ensure UNT's enrollment and financial success. Our team is responsible for assessing and collecting all tuition and fees, processing waivers, exemptions, veterans educational benefits, third-party sponsorships, tuition benefit programs, refunds, departmental deposit and financial services, and tax reporting.
Position Overview
Provides analysis and management support for essential Student Accounting functions related to student account maintenance, posting charges/adjustments to student accounts, validating and posting incidental campus fees and issuing credit balance and financial aid refunds to students. Manages student refund vendor and voucher records within PeopleSoft Financials/AP through the creation, validation and transmission stages. Serves as a campus contact for Nelnet Student Choice Refunds (third-party refund delivery vendor). Responsible for the processing of returned checks, including notification to the student/payer.
Additional Posting Details
Minimum Qualifications
The successful candidate will possess the following required qualifications:
Knowledge, Skills and Abilities
Preferred Qualifications
Previous experience in a student accounts, bursar's office, academic department or college, or experience working with financial transactions in the higher education industry. A successful individual in this role will possess strong process improvement skills. The optimal candidate in this position will possess a high degree of accountability and a drive to ensure student success. The individual will be detail oriented and function well as a working manager. They will be able to maintain a complex workload with competing deadlines and will be able to communicate effectively to students, campus partners, and team members. The individual will be able to develop effective working relationships across team, department, and division boundaries to ensure that projects and initiatives are successful.
Required License / Registration / Certification
Work Schedule
Monday-Friday 8am-5pm, with overtime as needed
Driving University Vehicle
No
Security Sensitive
This is a security sensitive position.
EEO Statement
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title
Student Accounting Lead
Physical Requirements
Carrying, Lifting up to 10 pounds, Reaching, Sitting, Standing, Walking, Writing, Ability to communicate
Job Duties
o
Responsible for delivering exceptional customer service to all internal and external customers. Maintains positive interactions with others. Provides professional, clear and accurate verbal and written communication. Resolves customers issues, offers alternatives or submits them to the appropriate personnel following the chain of command. Alerts supervisor(s) of escalating issues.
o
Promotes a positive work environment for all team members. Demonstrates respect, flexibility, open-mindedness, and kindness in all interactions with students, team members, and campus partners. Demonstrates a commitment to the mission and vision of Student Accounting, the Division of Enrollment, and the University of North Texas. Serves as an example of positive engagement in the department through active participation in meetings, within committees, and by assisting others.
o
Must maintain a working knowledge of the EIS system, navigate the system, comprehend and explain student accounts, troubleshoot issues and understand processes which affect the student account. Must document appropriate comments in EIS when necessary.
o
Completes assignments accurately and in a timely manner with minimal follow-up required. Demonstrates initiative by taking action to provide customer service within scope of position and actively seeks additional assignments from supervisor.
o
Actively supports initiatives to engage all employees in the workplace. Provides timely communication to team members. Takes actions to demonstrate care for team members and to communicate their value as part of the team. Recognizes and promotes accomplishments of team members.
o
Must maintain a working knowledge of the EIS system, navigate the system, comprehend and explain student accounts, troubleshoot issues and understand processes which affect the student account. Must document appropriate comments in EIS when necessary.
o
Completes assignments accurately and in a timely manner with minimal follow-up required. Demonstrates initiative by taking action to provide customer service within scope of position and actively seeks additional assignments from supervisor.
o
Manages the student refunding process within Campus Solutions as well as the daily coordination of automated Financial Aid disbursements and interfaces with campus departments. Ensures that student refunds are completed accurately and efficiently to comply with university policy and federal guidelines.
o
Coordinates the SFS review of requests for processing incidental campus fees, credits and student account adjustments. Ensures that student account transactions are processed in a timely and accurate manner.
o
Serves as a departmental liaison to the Controller and Treasury teams regarding student refunds, including returned refunds and stale checks. Identifies refunds which have not been reconciled at the bank account and works in collaboration with team members to contact students/parents and process new refunds.
o
Coordinates student refund vendor and voucher records within PeopleSoft Financials/AP through the creation, validation and transmission stages. Ensures that FS refunding is completed timely and accurately.
o
Partners with team members and the Associate Director to complete the annual student tax reporting for all tuition, fee, payment, and aid transactions in accordance with Internal Revenue Service (IRS) standards. Plans, coordinates and communicates activities with Student Accounting team members and project stakeholders to ensure accurate and timely reporting to over 55,000 students and the IRS. Ensures that all student tax reporting records are reconciled to student account and financial aid transactions.
Posting Detail Information
Posting Number
S7422P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting
View or Apply
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