Front Office Supervisor - Los Olivos, United States - Auberge Resorts

Auberge Resorts Los Olivos, United States

3 weeks ago

Description

Company Description

A Central Coast legend reborn.

From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long held a fabled place in Central Coast lore.

Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.

Job Description

The Front Office Supervisor reports directly to the Front Office Management Team and is responsible for assisting the Front Office Management Team in leading the Front Office and overseeing all guest experiences within the department.

DUTIES AND RESPONSIBILITIES

Create a genuine, informative, and personalized guest experience
Use the guest's name whenever possible and appropriate
Maintain complete awareness of facilities, hours of operation, emergency procedures and rules of conduct
Coordinate and execute all guest requests and questions in a timely manner
Maintain complete knowledge of property and other information including the following:
All facilities/services offered and hours of operation
All unit types, layout, decor, attributes and locations
Daily stats, including availability, arrivals, amd departures
Entertainment/special events scheduled on the property and in the area
Directions to the property from airports and other major landmarks
General information, descriptions, and directions for local service, restaurants, skiing, hiking and other points of interest
Pre-register designated guests and prepare key packets, etc.
Verify and adjust billing
Merge duplicate profiles and ensure that all company standards are upheld regarding formatting of profile notes
Attend key meetings such as Resume meetings
Communicate with Housekeeping regarding status of guest queue rooms
Designated departmental trainer for new team members and providing ongoing training for current team.
Ensure all guest needs are met throughout their stay. Engage guests in a gracious and professional manner as they come in contact with the guest reception area
Assist and ensure effective guest challenge resolution. Work closely with fellow guest services associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations whenever possible
Provides support to the front desk, guest services and other departments in the daily operational duties for these areas
Be the acting Manager in lieu of the Front Office Manager or Director of Rooms when handling guest issues.
Follow all Auberge Service Standards
Capture and record guest data and preferences into the PMS
Answer department telephones within three rings, using correct greeting and telephone etiquette
Assist Pre-Arrival Curator with last minute dining, spa and experience bookings for guests
Maintain the assigned Bank and ensure accuracy of contracted cash. Keep Bank secure at all times
Access all functions of the computer system(s) according to established procedures and standards.
Set up a work station with necessary supplies; maintain cleanliness throughout the shift. Communicate shortages to Management.

Qualifications

REQUIRED QUALIFICATIONS

A genuine affinity for interacting with guests and team members alike
Handle multiple tasks at the same time seamlessly including operating computer systems, internal guest requests and outgoing guest communication
Work cohesively with other departments and individuals as part of a team
Think critically and solve problems as they arise
A clear thinker and remain calm under pressure
Ability to maintain confidentiality of guest information and designated resort data.
Basic computer knowledge
Able to work on a flexible schedule, including weekends and holidays, according to department needs

PREFERRED QUALIFICATIONS

Minimum 2 years as front desk, overnight or Guest Services associate
Proficiency in Gmail and G Suite
Proficiency in Property Management Systems

This position starts at $24.72/hour

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.

While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Please visit to learn more about our Collection.

Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest:
@AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V.

Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Front Office Supervisor

1 week ago

The Inn at Mattei's Tavern Los Olivos, United States

Job Description · Job DescriptionCompany Description · A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long ...
Area Coordinator

1 week ago

Wartburg College Waverly, United States

WARTBURG COLLEGE · POSITION DESCRIPTION · Title of Position – Area Coordinator · Function of Position: This is a 12-month, live-in position, responsible to the Director of Residential Life for administering and managing student/community development, program/activity assign ...
Custodian

1 week ago

Waverly-Shell Rock Community School District Waverly, United States

Custodian JobID: 377 · Position Type: · Maintenance/Custodial/ Custodian · Date Posted: · 5/29/2024 · Location: · Lied Center · Custodian - Lied Center · Monday - Friday, 1st Shift · Starting pay $20.00/hour · Position Function · Under direct supervision of the Directo ...
Poker Food

2 days ago

PENN Entertainment Black Hawk, United States Regular Full time

WE'RE CHANGING ENTERTAINMENT. COME JOIN US. · We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers ...
Driver Qualifications Specialist

2 days ago

Warren Transport, Inc. Waterloo, United States DQ

POSITION INFORMATION · The Driver Qualifications Specialist processes contracted drivers through the various steps and requirements of the qualification and onboarding process. The position consists of building required files to track company and DOT required information, trackin ...
FSQA Supervisor

1 week ago

Lipari Foods Waterloo, United States

The Deli Source, a subsidiary of Lipari Foods, is currently seeking a Quality Supervisor is responsible for monitoring and maintaining the plants' Quality systems to ensure compliance to internal policies, regulatory guidelines, certifications and customer requirements. This pers ...
Technical Training Supervisor

4 days ago

TrinityRail Shell Rock, United States

TrinityRail is searching for a talented team player to fill the open position of Technical Training Supervisor in our Shell Rock, IA railcar facility. · Join our team today and be a part of Delivering Goods for the Good of All · What you'll do: Supervise, develop, and deliver c ...
Technical Training Supervisor

1 week ago

Trinity Industries Shell Rock, United States

TrinityRail is searching for a talented team player to fill the open position of Technical Training Supervisor in our Shell Rock, IA railcar facility. · Join our team today and be a part of Delivering Goods for the Good of All · What you'll do: Supervise, develop, and deliver ...
Senior Supply Chain

3 weeks ago

Shell Rock Soy Processing LLC Shell Rock, United States

Job Description · Job DescriptionDescription:The Warehouse Specialist will be responsible for day-to-day oversight of the Storeroom to support plant operations and maintenance efforts. The Warehouse Specialist will be responsible for monitoring, updating, and maintaining inventor ...
Reliability Engineer

3 weeks ago

Shell Rock Soy Processing LLC Shell Rock, United States

Job Description · Job DescriptionDescription:The Reliability Engineer will apply technical knowledge to deliver continuous improvement in process and asset reliability through increasing equipment uptime, reliability, and efficiency. The Reliability Engineer will also be required ...
Process Operator

3 weeks ago

Shell Rock Soy Processing LLC Shell Rock, United States

Job Description · Job DescriptionDescription:JOB SUMMARY · The Process Operator will be responsible for operating all equipment that is associated with solvent extraction of oil form soybeans in the facility. The Process Operator will be responsible for monitoring equipment, oper ...
Property Maintenance Technician

4 days ago

Marsden Waterloo, United States

Property Maintenance Technician - Waterloo, IAAddressWaterloo, IA, USACompensation$28.00/hourJob Description Property Maintenance Technician · The primary responsibility is to ensure the timely completion of all assigned maintenance duties and other tasks, including communicati ...
Elevator/Loadout Operator

2 weeks ago

Shell Rock Soy Processing LLC Shell Rock, United States

Job Description · Job DescriptionDescription:The Elevator - Loadout Operator will be responsible for all receiving, storage, handling, blending, monitoring, and loading of grain product. The Elevator - Loadout Operator will be responsible for operating mobile equipment such as pa ...
Maintenance Tech

3 days ago

Shell Rock Soy Processing LLC Shell Rock, United States

Job Description · Job DescriptionDescription:JOB SUMMARY · The Maintenance Technician will be responsible for performing routine preventative maintenance on mechanical equipment. The Maintenance Technician will be responsible for inspecting equipment regularly for signs of malfun ...
Director - Poker Tournament

2 days ago

Bally's Dover Casino Resort Black Hawk, United States Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES: · Includes the following and other duties may be assigned: · Responsible for planning, developing, promoting, and managing all aspects of Poker Tournaments in the Poker Room. · Assist the Poker Manager with various administrative duties. · R ...
Process Engineer

3 weeks ago

Shell Rock Soy Processing LLC Shell Rock, United States

Job Description · Job DescriptionDescription:JOB SUMMARY · The Process Engineer is responsible for process improvements for production in all facets of operation through direct contributions of project development from conception through start-up. The process Engineer will apply ...
Planner Scheduler

5 days ago

Idex Corporation Cedar Falls, United States

Job Information · IDEX Planner Scheduler in Cedar Falls, Iowa · If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply ...
Shipping Supervisor

1 day ago

CPM Holdings, Inc. Waterloo, United States

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal fee ...
Environmental Services Associate

1 week ago

UnityPoint Health Waterloo, United States

Overview: · Environmental Services Associate · UnityPoint Health - Allen Hospital · Shift: Full-time; Various shifts available; rotating weekends/holidays · Benefits Eligible · Potential Sign-On Bonus: $1,500 paid over 6 months · An Environmental Services Associate, under t ...
Community Assistant

3 weeks ago

Full Circle Services Waterloo, United States Part time

Job Description · Job DescriptionFULL CIRCLE SERVICES INC. · JOB DESCRIPTION · Community Assistant · Reports To: Program Manager · Position Summary · The Community Assistant (CA) is either a full-time or a part-time position and is an active member of a team providing services to ...