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- Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and theproperty.
- Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company'sestablished guidelines/standards.
- Participates in the research, development, evaluation, and implementation of new products, services, technology, andprocesses to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gamingenvironment.
- Manages Human Resources responsibilities for Housekeeping
- Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimizeadvancement opportunities available for subordinate staff.
- Assumes full responsibilities of the Executive Housekeeper in his/her absence.
- Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment toexcellence in service.
- Ensures adherence to guest service standards within established departmental policies and procedures.
- Evaluates and offerscorrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
- Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, establisheddepartmental guidelines/standards, and legal requirements.
- Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of anyproblems that may impact/jeopardize the achievement of current and future departmental objectives.
- Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustmentswhenever possible.
- Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
- Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants areconforming to sanitation requirements and established standards.
- Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurancestandards.
- Establishes and maintains effective working relationship with all departments.
- Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) ofresponsibility are handled in accordance to policies, procedures, and established timelines.
- Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
- Performs other management duties as assigned/required.
- Bachelor's Degree or equivalent experience in Housekeeping Management
- 2+ Years of Prior Relevant Experience in Housekeeping Management
- 3+ Years of Prior Relevant Experience Supervisory experience in a major hotel/resort complex
- 1+ Years of Prior Relevant Experience Supervisory experience in a Union (bargaining unit) property
- Fluency in Spanish language
Assistant Executive Housekeeper - Las Vegas, United States - MGM Resorts International
Description
Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas withinHousekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.
THE JOB:
MINIMUM REQUIREMENTS:
PREFERRED: