Sales Manager - Rome, GA

Summary of Position · The Sales Manager (SM) is responsible for revenue generation at their property through lead generation, aggressively selling their property, and meeting weekly, monthly, quarterly, and annual sales goals. The SM works in tandem with the hotel's operations le ...

Job description

Summary of Position

The Sales Manager (SM) is responsible for revenue generation at their property through lead generation, aggressively selling their property, and meeting weekly, monthly, quarterly, and annual sales goals. The SM works in tandem with the hotel's operations leader (typically, the GM) and the corporate revenue manager to ensure maximization of in all key metrics.

The Sales Manager has an appetite for sales, yearns to be successful at their property, and has the desire and the imperative to fight and overcome the typical challenges in a sales environment. The SM is a leader and commands the sales growth of their property and recognizes the requirement for ongoing, strong sales efforts as a primary factor in the overall success of each property and the company as a whole. This position develops, promotes, and executes actions and activities with the goal of achieving the hotel's goals for revenue, cost efficiencies, and guest service. The SM is a results-oriented individual with the ability to adapt to change in markets and demand.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:

• This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously. Going the extra mile to ensure total guest satisfaction
• Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.
• Takes pride in representing the company and property professionally with our guests, associates, and vendors.
• Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.
• Complies with company, department & brand standards
• Completes training as required by company, property and brand.
• Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.
• Communicate to the property's sales and property leader regularly.
• Develop, promote, and execute all actions required to achieve revenue goals and cost efficiencies for the hotel.
• Provide consistent, friendly, courteous, and attentive service to hotel guests.
• Demonstrate a comprehensive understanding of the hotel brand and brand established standards.
• Understand any brand rewards platforms and/or know any VIP guests and accounts and go the additional mile to accommodate their expectations for arrival, room assignments, amenities, recognition, upgrades, etc.
• Maintain organized and up-to-date record keeping, filing, reference materials, and correspondences.
• Monitor hotel business trends, competition set hotels, and local market to adjust, as needed, revenue and sales strategies.
• Complete, by given deadline, all reports.
• Participate the property budget process annually.
• Participate in the sales and marketing for your property through active engagement in the sales process with your GM and sales leader on a regularly and consistently.
• Participate in the completion of the yearly marketing plan and ensure correct and comprehensive information is provided.
• Develop and initiate all actions necessary and appropriate to achieve established sales goals and business revenue goals for the hotel.
• Respond and follow-up in a timely manner to all leads/RFPs from the brands sales organization, event facilities, convention & visitor bureaus and/or other booking agencies, and other leads for potential business opportunities for our hotel.
• Actively and consistently participate in sales meetings, planning sessions, and brainstorming opportunities to increase results for hotel's business.
• Complete all sales activities objectives and goals and ensure they are entered into Delphi.
• Prepare and distribute internal/external letters, forms, bookings, contracts, BEO's, group resumes, rooming lists, event schedules, and mail in an accurate and timely manner.
• Monitor business trends and direct adjustments to revenue maximization strategies.
• Accurate and timely preparation of contracts, reports, and other paperwork related to the sales department functions.
• Maintain group history, traces, follow-ups, utilizing sales office systems.
• Assist GM during the development of the hotel's marketing plan, budget, and RFP submissions as needed.
• Assimilate into the Hotel's "Guest Service" culture through understanding, supporting and participating in all elements of providing our hotel's guests with superior guest service.
• Any other duties that are required at the direction of the supervisor.

Supervisory Responsibility

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

Qualifications and/or Experience

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position.

• High School Diploma or equivalent required.
• Post-secondary/undergraduate education is highly preferred.
• 2 or more years of proven hospitality sales is highly preferred.

Competencies

• Professionalism
• Communication
• Attention to Detail
• Ethical & Moral
• Results-driven leader
• Moderate technical proficiency – computer and software/applications (including Microsoft Office software, Delphi and/or other sales software, brand software, etc.).
• Adherent to standards
• Ability to make difficult decisions
• Unquenchable appetite to drive sales
• Persistence and tenacity

Benefits

• 401(k)
• Dental Insurance
• Disability Insurance
• Paid Time off
• Life Insurance
• Vision Insurance
• Employee Discount

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.