Customer Service Specialist- SETX - Beaumont, United States - ChildCareGroup

Description

Job Description Job Description Make an Impact as a Customer Service SpecialistYou will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas.

Your role will be to provide high levels of client service, problem resolution, and education to families regarding ChildCareGroups services.

Why work for ChildCareGroup?Founded in 1901, ChildCareGroups (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.

ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12)

Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and moreYou are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE Lead with a servants heartPROFESSIONALISM Perform our best every dayINTEGRITY Do what is rightRESPECT Treat each other the way we wish to be treatedINCLUSION Value individual differencesTEAMWORK Communicate and collaborate to achieve our goalsPosition DetailsResponsibilitiesAnswers incoming calls and facilitates walk-in clients in a calm and professional manner.

Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

Determines and takes appropriate action to meet client needs.

This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

Provides client service through education and offers solutions.
Interprets and communicates federal and state policies and procedures to clients in an understandable manner.#J-18808-Ljbffr