Event Planning Manager - Austin

Organization- Miraval Austin Resort and Spa · Summary · How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being? · Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work ev ...

Job description

Organization- Miraval Austin Resort and Spa

Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day.

At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand.

From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job , it's a chance to align your career with a life in balance.

If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Event Planning Manager:

As the Event Planning Manager, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who has experience in events and the functions of a hotel.

The Event Planning Manager is responsible for planning and executing all aspects of assigned group events from contract through the onsite event.

This individual works with all resort departments to execute all aspects of contracted retreats and mindful meetings.

The Event Planning Manager engages groups in the Miraval experience with the best available, revenue-driven culinary, programming and spa options.

Reporting to the Associate Director of Sales & Events, this position is a full-time salary position that is located at the resort.

Serves as primary point of contact for all group business at Miraval and fully coordinates events so that guest experiences are consistent with what has been represented to our guests
Generates revenue through educating and selling Miraval Experiences that are engaging and embody our core values; primarily meetings, private meals, and programming
Assures that all event services are provided in a manner that exemplifies established quality standards and are in compliance with applicable regulations and requirements
Schedules hotel spaces, creates and publishes calendars and notices to ensure that guests, attendees, and hotel staff are informed of all group events, including programming
Interface with clients daily while on property and handle all staff introductions
Stays informed on the latest trends for activities and programs of competitors and guest demands
Daily tasks include, but are not limited to, conducting property tours, creating catering and sales portfolios (resumes), arranging AV and other meeting needs, creating collateral and menus, and communicating with other team members to ensure that scheduled events are run properly

Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations.

Is familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Demonstrates a positive attitude and acknowledges guests in a welcoming and friendly manner
Ensures that all confidential and financial data is maintained securely and handled in a discreet fashion
Participates in available training opportunities and applies learnings and newly identified best practices where possible
Makes suggestions to improve the delivery of guest services and identifies new business opportunities that will enrich the Miraval guest experience
Supports the team by anticipating and providing help as needed.
Responds to all complaints and problems in a positive manner and takes action to resolve
Shows concern by taking action to assure that our guests have a quality experience
Manage rooming lists, cut off dates, and attrition calculations in conjunction with the Sales & Events Coordinator.
Manages final group bill, deposits and final payment including World of Hyatt points and commissions
Prioritizes and follows through on all job-related duties.
Accurate assimilation and processing of banquet charges for accounting
Assist sales team in coordinating in-market sales trips or FAMS.
Source vendors for meeting services not in Miraval inventory including upcharge per SOP.
Conducts follow up post events

Qualifications


To be successful:
Embraces the ethos and culture of the Miraval wellbeing brand
University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent
Previous experience in hotel event management or similar
Minimum 3 years' experience within a 4–5-star hotel sales environment
Understands that the Miraval clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit
Excellent emotional intelligence
Effective as a team player within the Sales Department, as well as the hotel in general
Ability to easily and willingly adapt to a change of policy, procedures, and work environment
Ability to Create detailed and complete event orders to communicate event setup, AV needs, F&B needs, and programing
Understands how to communicate thru a group resume to convey all event needs
Understands how to manage event orders, group resumes, and the distribution to services teams
Experience conducting and planning site tours and visits


We offer excellent benefits:
iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*Discounted and Complimentary Hyatt Hotel nights*Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*401K with company match*Generous Paid Time Off program*Paid Family Bonding Time and Adoption Assistance*Complimentary daily colleague meals

Employee Stock Purchase Plan*Access to resort facilities including spa services, programs, hiking trails and fitness center

Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability or protected veteran status.