- Entry level
- No Education
- Salary to negotiate
Bring your passion and energy and we will train you on the rest. At Prudential, our Contact Center Representatives are the first point of contact with our customers and our goal is to provide a low effort experience for customers with complex financial needs.
We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation. Also, no weekend hours!
The expertise we are looking for you to bring:
We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:
Engaging communicators who enjoy working directly with the customer and a team
Committed to owning customer issues from start to finish
Intrigued by technology and helps us identify opportunities to enhance processes
Able to think on your feet and flexible with creating solutions for a variety of personalities
Capable of shaping the customer experience and efficiently process transactions
Keen problem solvers that connect with each customer with compassion
What you can expect:
Build a career with a great company with exposure to multiple parts of the business
Fast paced, dynamic environment
Tiered promotional opportunities based on performance
This is not just answering phone calls……this is a diverse role that impacts others. Each call is unique and we value the diversity our customers bring. Our representatives work in a collaborative environment assisting customers over the phone. This can range from something as simple as an account balance inquiry to providing information for complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.
Job offer is contingent upon successful completion of pre-hire requirements. This position (and training) will be located at Prudential's office in Dresher, PA.
The ideal candidate should possess:
Bachelor’s Degree strongly preferred, but not required.
Proficiency with PC and keyboarding skills with ability to multi-task with different applications
Flexibility with your schedule; although you will have a regular assigned shift. (Upon completion of training and achievement of objectives, Prudential offers many flexible work arrangements including work from home opportunities)
Position may require FINRA Series 6 and Series 63 license or to obtain license within 150 days of hire.
About the company
For over 140 years, Prudential Financial (NYSE:PRU) has helped people grow and protect their wealth. We offer individual and institutional clients a wide array of financial products and services. Today, we are one of the world’s largest financial services institutions. We have over $1 trillion of assets under management as of March 31st, 2017, and approximately $3.7 trillion of gross life insurance in force worldwide as of Dec. 31, 2016. We have operations in the United States, Asia, Europe and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock® , an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (Pru.us/disclaimer)