Medical Assistant - Greenbelt, United States - Anne Arundel Urology

    Anne Arundel Urology
    Anne Arundel Urology Greenbelt, United States

    1 month ago

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    Description

    Job Description

    Job Description

    **This position requires travel to nearby offices**This position's home office is our Greenbelt, MD office.**

    GENERAL SUMMARY

    The Clinical Supervisor works with the Clinical Operations Manager to assist with maintaining patient flow and quality care during clinic hours. The Clinical Supervisor works as part of a health care team including physicians, nurse practitioners, physician assistants, front desk, medical records, and medical assistants to provide comprehensive care.

    Responsibilities include but are not limited to:

    • Serves as a clinical leader, supervising clinic staff, including Medical Assistants and Scribes.
    • Collaborates with administrative staff and physicians to optimize efficiency of a variety of related services ranging from inpatient care to outpatient follow-up care.
    • Assists in the supervision of work and performance of clinic staff including input for performance reviews and corrective action plans as needed.
    • Works collaboratively with clinic staff on programs to improve patient outcomes. Assists in organizing and participating in quality improvement activities.
    • Assists with the training of all back-office function positions, and volunteer staff on health education, laboratory, and dispensary services.
    • Assists with intake and set-up for patient visits.
    • Assists as needed including medication refill requests, specialty and procedure referrals, pre- and post-clinic chart review.
    • Reviews charts, lab test results, and encounter forms for completeness and accuracy and to assess follow-up as needed.
    • Assists with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
    • Conducts regular staff meetings to communicate new ideas, problem resolution, obtain feedback and ensures follow-up.
    • Participates in new hire interviews and is responsible for the orientation and training of new hires.
    • Provides back up support for the clinical team, which includes all functions of the back office.
    • Responsible to oversee dispensary logs and storage to maintain quality assurance.
    • Coordinates the inventory, ordering and supply stock maintenance of medical supplies.
    • Provides PTO backup for patient services representatives, medical records specialists, medical assistants, and other clinic support staff when no other resources available.
    • Performs other position related duties as assigned.
    Requirements

    CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

    • For MA-at minimum, Medical Assistant Certified.
    • BLS certification required.

    KNOWLEDGE | SKILLS | ABILITIES

    • Knowledge of health care delivery trends and implications for clinical specialty and for the medical practice.
    • Must have excellent written and oral skills, strong organizational, problem-solving, and analytical skills.
    • Display exceptional customer service skills with the ability to establish and maintain effective working relationships with patients, colleagues, physicians and the public.
    • Identify complex problems and review related information to develop and evaluate options and implement solutions.
    • Ability to communicate effectively with a diversity of individuals at all organizational levels and with external customers.
    • Must have a commitment to excellence and exacting standards.
    • Must have ability to multitask, manage priorities, time management and workflow.
    • Ability to work both independently and as a team member.
    • Must have proficiency with Microsoft Word, Excel Spreadsheets, keyboarding and multi-line phone system.
    • Knowledge of medical terminology, healthcare coding systems, and clinics functions.
    • Complies with all health and safety policies of the organization.
    • Complies with HIPAA regulations for patient confidentiality.

    EDUCATION REQUIREMENTS

    • Minimum of 2 years previous clinical experience; preferably in Urology clinic.
    • For MA: High School Diploma or equivalent required. Some college courses and/or Associate's degree preferred.

    REQUIRED TRAVEL

    • Yes - travel to our nearby offices - Annapolis, Bowie, Glen Burnie, Odenton

    PHYSICAL DEMANDS

    Carrying Weight Frequency

    1-25 lbs. Frequent from 34% to 66%

    26-50 lbs. Occasionally from 2% to 33%

    Pushing/Pulling Frequency

    1-25 lbs. Seldom, up to 2%

    100 + lbs. Seldom, up to 2%

    Lifting - Height, Weight Frequency

    Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

    Floor to Chest, 26-50 lbs. Seldom: up to 2%

    Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

    Floor to Waist, 26-50 lbs. Seldom: up to 2%

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