Patient Advocate - Philadelphia, United States - Trinity Health

Description

Employment Type:

Full timeShift:Description:Nazareth Hospital, a member or Trinity Health Mid-Atlantic, is seeking a Patient Advocate to join our Patient Experience teamThe Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient.

Core values and consideration are the cornerstones of patients' rights.

The Patient Advocate will investigate and manage complaints by patients, their families, visitors and other healthcare consumers and work with all necessary parties toward resolution.

The Patient Advocate will comply with federal regulations from HIPAA, CMS guidelines and various patients' rights law.
An advocate is called upon to intervene in crisis situations and negotiate resolutions between conflicted parties.

An advocate operates within an ethical construct, seeks to promote the interest of the patient first and foremost, and then seeks to promote relationships between colleagues and patients.

These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of St. Mary Medical Center.

The Patient Advocate will work closely with the nursing leadership, physician, nursing staff and other clinical and non-clinical members of hospital team to investigate all complaints with the intent of resolution.

Chaplains may be called in to discuss underlying spiritual or emotional issues with the patient and/or nurse.

It will be the job of the advocate to see all complaints and grievances through the close of the case, ensure that documentation is completed, and relevant parties are appropriately informed.

Education and TrainingHigh school diploma required. Baccalaureate or Associates Degree strongly preferred.
Certification and LicensureNone RequiredSkillsBilingual a plus, Must possess self-motivation, excellent interpersonal and communication skills. Proficiency in the Microsoft Office software, including Excel, Word and PowerPoint and other technical equipment.

ExperienceExperience in demonstrated mediation, conflict resolution and crisis intervention skills requiredOur Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.

Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.

Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.