USA - Crew Logistics Specialist (CLS) - Houston, United States - ISS Group Holdings Limited

Description

Job Description

You Belong Here...Wherever in the World you find yourself.

We celebrate our wins as one team of many great people

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#InchcapeShippingServices

Business Need / Purpose of Role:

The Crew Logistics Specialist (CLS) reporting to the Operations Manager is responsible for providing a 24 hours a day, 7 days a week on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, and booking relevant services as required. Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.

Objectives & Measurement – Key Responsibilities

Customer Service & Operations

• Ensure ships agency services are rendered to all customers at an excellent level
• Maintain a smooth, quick turnaround of vessels, advising local authorities on vessel details keeping all relevant parties informed while meeting all KPI's
• Be able to Board vessels when required across different ports and environments
• Continually seek new methods to reduce operational costs and find efficiencies for the port office to enhance service delivery
• Work collaboratively with peers in other locations to achieve desired goals
• Prepare Pre-arrival Documentation and Visitor/Vendor List for Vessel/Terminal
• Coordinate Sailing Arrangements and Create Statement of Facts (SOF) Vessel Attendance Report & Other Documents
  

External Providers

• Liaise with clients, vendors & port services on a daily basis
• Always perform accurate and timely updates of systems in order to have fresh data and present the best information to clients

Knowledge, Skills, and Abilities

• Knowledge of Port Operations and Port Agency services
• Knowledge of immigration regulations for seafarers and attending personnel for vessels
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures
• Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment
• Ability to think logically, establish and follow procedures, instructions and make sound decisions
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven
• Attention to detail with a high level of accuracy
• Strong interpersonal skills including excellent verbal and written communication skills
• Excellent customer service and communication skills, including strong verbal and listening skills
• Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook

Education, Qualifications, Certifications, and Licenses

Education/Experience:

• High School Diploma or GED equivalent required
• Associate's and/or Bachelor's Degree in Maritime Administration, Business Administration or a related major in a public or accredited private academic institution desired, but not required
• Previous experience in Shipping, Freight Forwarding, or Transportation/Logistics preferred, but not required
• 2 years related work experience in maritime environment preferred, but not required
• A foundational knowledge of Port Operations

Licenses:

• CLS Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.
• Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment. For further program information, visit:

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.

What you'll get:

We understand that different families have different needs, which is why we're always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation.

• Generous time off and paid holidays
  • Two weeks' vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
  • Paid parental leave
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within
• Compensation range beginning at is $52,000 and up depending upon experience. You may also be eligible for bonuses and other benefits.
• Plus, much more

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you're proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email - describing the accommodation.

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