DRO Technical Support Representative - Columbia

Only for registered members Columbia, United States

1 month ago

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Job summary

We are seeking a DRO Technical Support Representative to join our team. As a support representative you will be part of the Client Services Department supporting the SaaS Service & Support team.

Responsibilities

  • Provide support and monitoring for RouteSmart's DRO web application
  • Meet all SLAs, including uptime, fix time, and quality standards
  • Interact with tier 1 support staff and the DRO Technical Product Support Manager to resolve client issues
  • Continuously communicate with end users regarding the status of open support tickets

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