DRO Technical Support Representative - Columbia
1 month ago

Job summary
We are seeking a DRO Technical Support Representative to join our team. As a support representative you will be part of the Client Services Department supporting the SaaS Service & Support team.Responsibilities
- Provide support and monitoring for RouteSmart's DRO web application
- Meet all SLAs, including uptime, fix time, and quality standards
- Interact with tier 1 support staff and the DRO Technical Product Support Manager to resolve client issues
- Continuously communicate with end users regarding the status of open support tickets
Job description
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